Hello,
we are using OCI 7.2.1 Build 7.
We often have issues with collecting performance data or accessing the DWH server or reporting. Error messages are similar to these: (HTTP Status 404 - /dwh/ - The requested resource (/dwh/) is not available. (JBoss Web/3.0.0-CR2))
We found, that the directory 😧 \ SANscreen \ SANscreen \ cognos \ c10_64 \ bin is completely full of dumps with files "BlBusTKServerMain_seh_nnnn_nnnn" between 196 MB up to 600 MB and there is no more space left on device. (Why these dumps arise, unfortunately could not be determined yet.)
After deleting the dumps, everthings works fine again, normally.
Now we can't get a Backup of the DWH: "Failed to backup DWH: Failed to connect to reporting server, server might be down. Confirm reporting server availability and try again." Also a connection to the reporting is no longer possible.
DWH and Insight Server are working. Services
- SANscreen Server
- MySQL
- IBM Cognos Content Database
are running.
Service "IBM Cognos" has no status. Starting the service manuall we got : "The IBM Cognos service on Local Computer started and stopped. SOme services stop automatically if they are not in use by other services or programs".
Any idea
Thanks a lot
Michael