OPM daily several performance incidents. All this inicidents will be forwarded by OCUM a critical events.
This is in my oponion a too high severty. Is it possible to modify the severty level. E.g. to make OPM events as error.
A critical event would be for me a node failover, HW failures and so on. OPM must mutch mor conditions to trigger a critical event. e.g latency is so bad for the whole node that all volumes are affectet. Then a critical event could be fired and the storage managemant team will start an eskaltion with ther internal ticket system.
OPM is improving the analytics in OPM 1.1 to only send out email notification and display the incident when it happens with two or more polling intervals (continuous for more than 10 min), instead of just one, which will greatly reduce the amount of notifications. Hope this will help ease some of your customer's pains. Whether it should be a configurable or not is a UM feature.