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OCUM 7.0RC1-Invalid links in Email Alert

Two instances of UCUM 7.0RC1 are exhibiting the same behavior.  When an alert is sent to an email, the event details link to https://localhost:443/um/.......(see attachment for screenshot).  I assume "localhost" should have the name of the UCUM or OPM server.    Prior to upgrading from 6.x, when an alert was sent to email, I was able to click on the event details link, which would then connect me to OCUM or OPM, and view the alert.  Any ideas?

 

-Thanks.

20 REPLIES 20
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Re: OCUM 7.0RC1-Invalid links in Email Alert

I also observed that OCUM registeres in WFA with the localhost address. I had to change the data source in WFA manually afterwards to reflect the right name/IP.

So this seems to be a general problem in 7.0RC1.

 

regards, Niels

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Is your setup running in Windows or Linux or vApp?

 

If it is running on Windows or Linux, can you paste the output of following commands:

 

* hostname

* ping <hostname>

* pint -a <ip_address>

 

I do have a workaround for this issue, and the above output would help me to validate that.

 

 

Regards,
Saravanan

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Re: OCUM 7.0RC1-Invalid links in Email Alert

It is a vApp.  Will the proposed workaround still work?  If so, please share.

 

-Thanks.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Hello,

 

Do you have a solution for this issue ?

I'm facing the same problem.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Hi PierreC.  I do not have a solution for this.  I am urging my customer to open a ticket.  This has not yet been done.  

 

-Thanks.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

same problem here. someone found a solution?

thanks

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Hello all,

 

we do have the same issue - even running OCUM 7.0 GA.

 

Risk          - Aggregate Nearly Overcommitted

Impact Area   - Protection

Severity      - Warning

State         - Obsolete

Source        - XX

Trigger Condition - XX

 

Event details:

https://localhost:443/um/#event-details:event-id=401596

 

Source details:

https://localhost:443/um/#aggregate-details:aggregate-id=726

 

Alert details:

https://localhost:443/um/#alerts:alert-id=2001

 

 

 

 

Solution would be very much appreciated!

 

Best regards

Albrecht

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Sorry for the delay. Can you please reset the hostname using "um option" command.

 

Steps to fix this problem:

 

* Go to the console (root console)

* Login to "um cli"

* Set the custom.hostname option to the new value for whcih DNS works

* restart the ocie service

 

 

The commands for the above steps are shared below.

 

um cli login -u <user_name> -p <pwd>
um option set custom.hostname=oncommand-71rc1-168.gdl.englab.netapp.com

service ocie restart

 

 

Let me know if that doesnt work.

 

Regards,

Saravanan

View solution in original post

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Thanks - worked for me.

I changed the following options to reflect the actual FQDN rather than "localhost":

 

autosupport.fromAddress
custom.hostname 
email.fromAddress
protection.wfa.um.datasourceName
quotaEmail.format.from    

 

Unfortunately the manual restart of the ocie service did not succeed. I had to restart the vApp but all is fine now.

 

regards, Niels

 

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Hi

 

I have the same problem here with OCUM 7 ESX applinace. I don't have a way to get to um command prompt.

Anybody have the fix for this issue?

 

Thank you!

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Re: OCUM 7.0RC1-Invalid links in Email Alert

I had the same issue (localhost in links in the emails) and I was able to open a ticket with support and they were able to walk me through the steps quite easily (after we got it escalated a couple levels, that is). It involves a special mode accessed in the maintenance menu that gets you in as root that they only let you know about when you need support. So just open a ticket and they'll get you sorted out.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Thank you! 

I just opened a case with them.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

hey cprivitere

 

i'm glad your support could help you in this case. Unfortunately I'm not that lucky for now.

Can you let me know how to get to this special root login?

 

Thanks, Michael

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Re: OCUM 7.0RC1-Invalid links in Email Alert

ok just figured it out:

 

In the Main Menu, type 4 to select Support/Diagnostics.To access the diagnostic console, in the command prompt type erds.
You are prompted with the following message:Remote diagnostic access is disabled. Would you like to enable remote diagnostic access? (y/N).
Type y to enable remote diagnostic access.When prompted, enter a new UNIX password for the diagnostic user.Type x to exit from the maintenance console.
Log in to the maintenance console with diag as the user name and the new UNIX password that was set in Step 11.

 

thanks anyway, now all works fine for me.

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Re: OCUM 7.0RC1-Invalid links in Email Alert

Works for me too.

 

Thank you!

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