Data Infrastructure Management Software Discussions
my customer is unable to provide a ASUPs. This is failing because server can't access to the internet. For this a proxy server has to be defined.
2014-04-22 14:25:25,238 INFO [main] [c.n.o.a.AutoSupportSender] Sending AutoSupport file to https://support.netapp.com/asupprod/post/1.0/postAsup.
2014-04-22 14:25:25,663 ERROR [main] [c.n.o.a.AutoSupportSender] There was a problem posting the AutoSupport message.
2014-04-22 14:25:25,669 DEBUG [main] [c.n.o.a.AutoSupportSender] Error sending AutoSupport
Also GUI based
I didn't find a way to specify the Proxy server name/ip and the port.
This is a base requirement, all other products (DOT) have this feature.
Is ther a hidden way?
we regret the inconvenience caused.
we already have internal burt for tracking this new feature request
(BURT ID for your reference 805721)
you can also see similar post
Comments by Alex.
>Is ther a hidden way?
I am afraid that there is no hidden way available as on today.
thanks for that info. Burt should also be targeted for OPM.
Is there also a way to switch ASUP from http to smtp?
>Burt should also be targeted for OPM.
Sure, it will be.
>>Is there also a way to switch ASUP from http to smtp?
I am assuming you are looking for ASUP submission via email,if yes.
Please see "Support and Diagnostics menu" section on page 154-155.
Send as email
Sends the AutoSupport message via email to users who need a copy of the data, or to technical support
yeah i also used that workarround. Is there also a way to register a new system at the support. I tried to forward the same message to autosupport.netapp.com?
The Mail was in that forat:
<?xml version="1.0" encoding="UTF-8"?><onCommandAutoSupport>
<configuration administratorName="root" serialNumber="8b05c357-1fd2-4513-b306-aadc8539bb79" version="1.0.0RC1"/>
unfortunatly the serial never appears in our tools, like smartsolve.
So I am unable to a new case.
Have to do this against a ontap serial number wich causes wron case dispatching.