I heard back from Cisco TAC in regards to their customized RHEL-Linux servers (Cisco Unified Communications Manager 8.6.2; Cisco Unity Connection 8.6.2; Cisco Unified Presence Server 8.6.2; Cisco Contact Center Express 8.6.2)
and attempting to use NetApp Balance. Their response was basically no. “About the non-root access with Sudo, that is not possible because we would need to use a root account as well. We only login with root in very specifics scenarios where there is a bug involved.”
So it looks like other 3rd party tools that can gather statistics/pings, etc. will need to be used instead.
I hope this post is helpful for those who might think about monitoring such servers in the future.