Data Infrastructure Management Software Discussions

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OnCommand System Manager 2.0R1 - will not Save my credentials

Since I have installed OnCommand System Manager, and selected to Save my credentials, next time I open System Manager it fails to log in with a User name called "null". Attached screenshot below.

Details:

==ERROR==
java.lang.Throwable

==TIME==
2012-03-09 08:46:36,395

==MESSAGE==
Incorrect credentials, you may have entered invalid username or password.

==DETAILS==
No details are available.

==CORRECTIVE ACTION==
No suggested corrective action is available.

==LOCATION==
Location is not specified.

==BROWSER INFO==
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
Platform: Win32
Cookie Enabled: true

13 REPLIES 13
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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Hi,

This sounds like the same issue discussed here

Mike.

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I've seen the same problem at different customer sites.

System Requirements were fine. IE 8 32BIT, Java JRE, ...

I could not simulate this behaviour in a demo environment.

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I have the same problem...very frustrating.

Version :  2.0R1

Platform :  Win32

User Agent :  Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; MS-RTC LM 8; InfoPath.3)

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Upgraded to v2.0.1 and the problem still exists.  Anyone found out why this happens for some and not others?

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I had this problem, though I'm not sure why since it worked fine after going to IE 9.  Anyway the solution for me was simply clicking on Tools, choosing Options, and then the Clear existing passwords button.  I closed that session, restarted and logged in with correct information and Save my credentials box checked.  Problem fixed.

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Fixed it!

Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Hi

This and a lot of other issues are fixed in System Manager 2.0.2. Please upgrade to 2.0.2 for fixes.

REgards

Amrita

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I still had the issue in 2.0.2

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Our company with 6 different users all have the same issue even with 2.2.0.1 it is very annoying.

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

Bug 812234 is filed for this behavior.

Thanks,

Kevin

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I'm running 3.1 RC1 and this still exists. I know this has been submitted as a bug to NetApp before, so why does this still exist?

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials

I'm running version 3.1.  I never saw the issue in 2.x of system manager.  The only way I can log into OnCommand System Manager is to clear the check box for "Save my credentials". 

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Re: OnCommand System Manager 2.0R1 - will not Save my credentials


@bazmercer wrote:

Fixed it!

Navigate to the following C:\users\%username%\netapp\systemmanager

 

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things


This worked for me as well. Thanks for the Post!!

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