Hi Anders,
The missing menu bar is most likely a JAVA issue. There are three things you can try to correct the issue.
1) Use a different Browser, if you are currently using Internet Explorer then try using Firefox or Chrome to see if the menu appears.
2) Update or ReInstall JAVA ww.java.com Add/remove programs. Del install the standard version of java
3) try viewing Balance from a different computer. This will prove that the issue is java and that it is isolated to that computer.
I have see a few occasions where everything appears to be ok with JAVA but it did display the menu bar. Reinstalling java corrected the issue in every case.
With Best regards,
Don Bourque
OnCommand Balance SE
Waltham, Massachusetts
Donald.Bourque@Netapp.com
http://www.linkedin.com/in/donaldbourque