I've an 8.2 2-node vsim, and I installed System Manager 3.0RC1, under Windows 7 with 64-bit JRE7.
When I start system manager, i add my cluster to the inventory and then double click to login.
I then get a popup saying 'Unable to load storage information from the configuration file' The details of which are below.
Any ideas, I have tried what is suggested below, but still not working? Thanks.
Unable to load storage information from the configuration file.
Storage information is not available in configuration file or OnCommand System Manager configuration file is corrupted.
Do the following: <Br> Refresh inventory page <Br> Delete the storage systems and add again <Br> Open the storage management console
Location is not specified.
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
I've got this problem happening on a Win7 system and it is not being fixed by any of the suggested notes in this community I can see. I'm running on the NetApp corp Win7 image as a VM under Fusion on a Mac. FWIW, SysMan 3.0 for OS X is working fine. It developed the same problem but using the Java control panel to clear cache (Delete Temporary Files ...) seemed to clear the problem for it.
However, on the Win7 SysMan 3 I have tried:
- was originally running 3.0RC1, tried Java Control Panel Delete Temporary files ... no affect
- un-installed SysMan 3.0RC1
- downloaded and installed SysMan 3.0 ... same problem, no affect
About an hour after my post above I figured out my problem (sort of). This was a Win7 system running under VMware Fusion. Fusion has a feature setting that lets the guest VM share certain classes of folders with host machine (OS X). I normally have a specific folder I share with the host (VMshare in my case, see below) I had recently enabled sharing of 'Documents' and 'Desktop' and 'Downloads' also. I believe something about the interaction of sharing the 'Documents' folders (or Libraries in Win7 terms) was causing the problem. Below is a screen shot of the Fusion Sharing Setup window ... the orange circle highlighting the options I turned off which cleared up my problem. I turned off both Desktop and Documents sharing but I think 'Documents' was causing the problem.
I have recently encountered all kinds of problem after my W7 workstation was patched with MS security updates and java 8 (java is nasty, isn't it?) regarding to NetApp SystemManager 3.1.2 (SM312).
First, the error is "500 Connection Refused"", then "HTTP XML Authentication failed from x.x.x.x (DFM server) on Netapp controller", and last the KS file corruption.
I tried to remove java 8, then remove and re-install Java (jre-7u65) and SM312; did not work.
Of course, you have to install jre-7u65 and SM.
Next, recovere the SM.config file from C:\Users\myusername\NetApp\SystemManager using SMBackup.config, simply deleted the SM.config file then recreate the file using backup (you know how to do this, don't yuo?); deleted the KS file. This restored my previous connections to my filers,great, one step closer.
Next, putty to the filers (controllers) and run this command: "options tls.enable on", bingo, my SM back to work.
I Was getting error " Unable to load the storage systems as the configuration file of OnCommand System Manager is corrupted. For more information, see the following section in the Release Notes: Unable to Launch System Manager." Adding 127.0.0.1 to intranet zone resolved my issue too.