I'm hoping this will be an easy fix. I am trying to add credentials for my c-mode systems. When I enter the IP, username and passwd, it comes back with "failed to connect to controller, Incorrect credentials". I have check the creds countless times and i know they are valid. I've tried an account created specifically for this and also the admin account. no change in the resulting connection failure.
I have successfully added 7-mode systems to this WFA instance and they have not had any issues.
I have used wireshark to verify that the WFA server is sending/recieving network packets to the c-mode systems. There is certainly communication going on there, but it abruptly ends and then the connection fails. there are no firewalls between these systems.
Ignore Oncommand for now - as far as I can tell this doesn't have anything to do with OnCommand. I'm running WFA v2 as well here and have successfully added the credentials for my CDOT 8.1.1 cluster. I used:
-The cluster name (should be the admin vserver's name)
-The admin account and password
If you use this it should work, at least it does for me.
Can you login to the cluster from your WFA server outside of WFA (i.e., using putty or something like it) with the same credentials? This will at least confirm successful communication and login from the WFA server itself.
Yes, i did finally fix this issue with help from support, but it is unclear what the cause of the problem was.
I was using a password with special characters and we decided to create an alphanumeric password instead. Once we did that, it worked, and so i went back and changed the password back to one with special characters, and it continued to work. no explination why it did not work in the first place, but changing the password did something to fix it. (we had verified that we were using the correct password by testing the auth from the WFA server with powershell.)