To help troubleshoot the problem, could you please attach the logs from the date time the alarm\event is generated.
To enable verbose logging please perform the following steps.
Enable verbose debug logging for the “logback-server.xml” within the “NetApp Packages” section by adding the highlighted line below to enable the logs to capture the script errors and event argument variables. EG:
I will need to check if it is possible to make this change.
Anyways, when I SSH to the server I do not have a normal shell so I don't think I could access the log or even make the change itself.
All I get is:
1 ) Upgrade (Disabled. Must be run on virtual machine console.)
2 ) Network Configuration
3 ) System Configuration
4 ) Support/Diagnostics
x ) Exit
Enter your choice:
Using Putty SSH to the OCUM vApp's IP Address and login as the diag user
Ensure the ocie service is stopped.
diag@TESTOC71P1:/$ sudo service ocie status
[ ok ] ocie is running.
diag@TESTOC71P1:/$ sudo service ocie stop
[ ok ] Stopping NetApp OnCommand Insight Essentials Server service: ocie.
[info] Waiting for ocie to shut down.
Change directories to locate the "logback-server.xml" file
diag@TESTOC71P1:/$ cd /opt/netapp/essentials/jboss/server/onaro/conf/
diag@TESTOC71P1:/opt/netapp/essentials/jboss/server/onaro/conf$ sudo vi logback-server.xml
Browse file using the arrow keys to find the XML section named "NetApp Packages"
Press "i" to enter insert mode and enter the line in bold text below to enable debug logging for the um.script.service: