Data ONTAP Discussions

7mode - autosupport SMTP failure

hello everyone,

we have a 7mode box that fails to send autosupport emails [sometimes] and we need to understand why, i found the below error in the log files, can someone please tell me what could be the reason for this... 

<last-update>1/15/2020 10:26:19</last-update>
<subject>USER_TRIGGERED (COMPLETE:now)</subject>
<error>Login denied</error>
<generated-on>1/15/2020 09:40:19</generated-on>


Re: 7mode - autosupport SMTP failure

Generally this is due to the SMTP server requiring login to send. This is not supported for AutoSupport submission. You can attempt to diagnose further by running a packet capture on the filer against your SMTP server's address, using the instructions at


We strongly suggest using HTTPS as the transport method - this supports authenticated proxies if needed. Please see this KB article for more information -


Hope this helps!

Re: 7mode - autosupport SMTP failure

Try the new BETA Support Site!
Beta Support Site