7mode - autosupport SMTP failure
2020-01-16 03:45 AM
we have a 7mode box that fails to send autosupport emails [sometimes] and we need to understand why, i found the below error in the log files, can someone please tell me what could be the reason for this...
2 REPLIES 2
Re: 7mode - autosupport SMTP failure
2020-01-16 06:35 PM
Generally this is due to the SMTP server requiring login to send. This is not supported for AutoSupport submission. You can attempt to diagnose further by running a packet capture on the filer against your SMTP server's address, using the instructions at https://kb.netapp.com/app/answers/answer_view/a_id/1029832
We strongly suggest using HTTPS as the transport method - this supports authenticated proxies if needed. Please see this KB article for more information - https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-
Hope this helps!