Data ONTAP Discussions

Enclosure Services Issue

Hi,everyone.

 

I have an old NetApp FAS6220 with 8.1.4P9D18 7-Mode.

Now a days, I can see many of CRITICAL log each hour.

[FAS6220-B:ses.access.sesUnavailable:CRITICAL]: Enclosure Services unavailable for one or more shelves on channel 1b.

 

However,There is no alarm on SystemManager and no alarm light on controller.

My service seems running normally too.

 

Since it's an old device the Maker warranty is out of date.

 

Could you please help sovle this issue.

Thx

 

4 REPLIES

Re: Enclosure Services Issue

Hi,

 

Please refer KB https://kb.netapp.com/app/answers/answer_view/a_id/1006535

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Re: Enclosure Services Issue

Thank for you reply.

However,our NetApp device is been deployed by no ACP cables.

And this Critical log is not showed last month.

 

Additional,I check the device by the following command

 

1.storage show shelf

2.sasstat expander_map

 

All results of shelf is ONLINE and module state is OK.

 

 

Re: Enclosure Services Issue

It might be due to bug https://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=453651 

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

Re: Enclosure Services Issue

Hi

 

Thanks a lot.

 

I'll schedule a reboot early next month to check this issue.

Foutunately this bug hasn't affected our Services till now.

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