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Install can't find mtcb_dfm.pl?

joycem
6,563 Views

Having some trouble installing the Windows version of the MCTB. Hopeful this is something simple I've missed.  Anyone have trouble with the install script finding mctb_dfm.pl?

Step 1 – Install the Operations Manager Script Plugin completes successfully

Step 2 - Running the install script

Causes this error in Operations Manager:

  • Execution of 'perl C:\Program Files\NetApp\DataFabric Manager\DFM\script-plugins\MetroCluster-TieBreaker\mctb_dfm.pl' failed.
  • Reason: The system cannot find the file specified

The reason it can't find the file is that the PATH needs to be quoted.   So, I tried manually running in a cmd prompt as follows

perl "C:\Program Files\NetApp\DataFabric Manager\DFM\script-plugins\MetroCluster-TieBreaker\mctb_dfm.pl" install

   

and then I received the following error:

Installing MCTB Windows Service

===============================

intserv is not recognized as an internal or external command


Screen shots attached of install attempts and  error messages.

Thanks for any help you can provide

-Joyce

1 ACCEPTED SOLUTION

adaikkap
5,886 Views

Hi Joyce

        Is perl installed on your DFM/OCUM server ?  I tried to recreate the error but the only time I could do this was when perl was not installed.

Once I installed perl, this error went away. Also couple of things I noticed which you can try and confirm if that helps.

  1. The path should only be till bin and the .exe part
  2. Since you installed perl after dfm/ocum can you stop and start dfm service and check if you still get this error.

We had a similar issue in another case and this solved it.

https://communities.netapp.com/message/112223

Regards

adai

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