Offline Autosupport Files
2019-12-03 08:59 AM
I have logged a case with NetAPP for a performance issue on one of my arrays. This is an offline system, completely air-gapped from the internet.
I have been able to generate the autosupport report easily, and can browse to it via HTTP. However this is hundreds of files, which I cannot find a way to get off the system as a bundle.
Can anyone advise the best way to zip them up or access them from my windows laptop (windows monkey here, not great with Linux!!).
Thanks in advance
2 REPLIES 2
Re: Offline Autosupport Files
2019-12-05 09:57 AM
You didn't say if you were C-Mode or 7-mode, but most of our customers are C-Mode. You can use https://kb.netapp.com/app/answers/answer_view/a_id/1087569 to send in a performance archive using OneCollect. It will package the CCMA data into a format we can accept.