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Hi Joseph, thank you for replying to this. We need to instruct the customer to look for node's serial number from oncommand system manager, some of them are able to find it from this "Hardware and Diagnostics" tab while some claim they don't see a tab named "Hardware and Diagnostics", I didn't ask what the version was. Is that because they are using an earlier version?
Yes. That is correct. It's because of the ONTAP version.
ONTAP 9.1 will show nodes under "Hardware and Diagnostics" under the menu at the top.
ONTAP 9.3 will show nodes under "Storage" under the menu on the Left.