unfortunatelly there is no valid Service Contract with NetApp for this Array.
So with the scenario provided ... Do you have any idea wht the Alternate Ctrl gets EO L7 code in the 7 segment display after apply
commands to clear held in reset situation? Mainly when cmgrShow commadn shows the Submodel-ID is the same for both controllers (SubModel : 191).
OE+L7 normally means the controllers sub-model is not matched so this is the main reason I don't understand this behaviour, Submodel is the same here. The 7 segment display will only show one error but there can be more, in fact we have replaced the controller twice, rebooted the active controller with the faulty one removed but no sucess.
As far as i know to clear 'held in reset status' using one of these commands run from the active controller:
Sounds like a good start - when you get into the shell please run the "getMfgSubModelId" command - you may have received a functionally similar part from another subvendor, which is not modifiable in the field 😞