EF & E-Series, SANtricity, and Related Plug-ins

Receive this email error every morning and I'm not sure what it means.

cshannahan
19,244 Views

Receive this email error every morning and I'm not sure what it means.  We have a few failed drives in there, maybe it's trying to report on them?  I have email alerts setup but I never get anything but the message below.

 

Summary

Node ID: NetApp_Prod_SAN

Event Error Code: 

Event occurred: May 5, 2017 7:42:15 AM

Event Message: An ASUP message could not be delivered from the SANtricity management station ALPGPDWSANMGT01 to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

Event Priority: Critical

Component Type: 

Component Location: 

3 REPLIES 3

ekashpureff
19,211 Views

 

 

 

Event Message: An ASUP message could not be delivered from the SANtricity management station ALPGPDWSANMGT01 to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.'

 

Ensure that the host can resolve 'support.netapp.com. and can reach it on port 443.

 

Second is that SANtricity server can't send the emails to you.

Ensure that the configured email server will accept relay email from the SANtricity server.


I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, Fast Lane US http://www.fastlaneus.com/
(P.S. I appreciate 'kudos' on any helpful posts.)

 

 

 

 

cshannahan
19,065 Views

Thanks for the reply.

 

1) I have the events setup for "Events Only".  No support so it shouldn't be trying to get there, it's not gonna happen so I turned it off.

 

2) That message is in the email I get, email works.

 

I did finally get another email yesterday though! But I'm still getting the error above.

 

Summary

Node ID: NetApp_Prod_SAN

Event Error Code: 4011

Event occurred: May 8, 2017 1:31:12 PM

Event Message: Volume not on preferred path due to AVT/RDAC failover Event Priority: Critical Component Type: Controller Component Location: Tray 99, Slot A

Sahana
18,328 Views

Hi,

 

You can block the ASUP event alert. Refer https://library.netapp.com/ecmdocs/ECMP12416681/html/GUID-91DECAF3-51EA-488B-B205-D69A665A95A6.html

 

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.
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