E-Series, SANtricity and Related Plug-ins Discussions
Set a new password for the administrator in santricity management, but the password does not match.
Question: how to reset or recover the password. ? Storage configuration is already configured and you do not want it cause the default settings!
Exit from all the sessions to Santricity, or SMCLI
Log in to the controller shell using rlogin or a serial connection (either controller works)
and follow the procedure as in this KB :- https://kb.netapp.com/support/index?page=content&id=1013311&actp=LIST
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May i know if you are able to reset the password ?
Old topic I know but it seems that KB article 1013311 isn't available at the moment. Is this procedure documented anywhere else?
The KB link has been updated. Please follow the link below.
Thanks Nayab. It's still not working for me... maybe it's a permissions issue?
Yes, i see it is showing only for service partners.
Thanks. I'll follow up with my SE.
OK the trick is even with the described process a normal user doesn't have access to make the change. Contact NetApp Support for remote assistance to fix this issue!
I am not able to view this document.
You do not have permission to access this document. What I can do?
Only service partners and internal netapp employees can access the reset pw kb for this issue. Raise a ticket with the technical support team so you can be assisted.