FAS and V-Series Storage Systems Discussions

Dead FAS2750 unsuccessfull update

Hi, after unsuccessfull update of firmware the NetApp not working. I'm able only connecting to BMC, Serial Console working only for first Node, for second node I can login, but can't write anything.

I've tried go back through boot_backup, but didn't help. System couldn't activate network interface

How to restore the system?

 

Thanks for help

 

Peter

 

LOADER-A> version

Variable Name Value
-------------------- --------------------------------------------------
BIOS_VERSION 11.2
LOADER_VERSION 6.0.2
LOADER-A> ifconfig
Network interface has not been configured
LOADER-A> ifconfig help
Network interface setup for IPv4
Could not activate network interface 'help': Error
*** command status = Error(-1)
LOADER-A> ifconfig 192.16.122.14
Network interface setup for IPv4
Could not activate network interface '192.16.122.14': Error
*** command status = Error(-1)
LOADER-A> sp status
Firmware Version: 11.1
Error talking to the Service Processor

 

 

 

 

1 REPLY 1

Re: Dead FAS2750 unsuccessfull update

Hi there!

 

If you have not done so already, please contact our support center for troubleshooting production systems that are down - this is what the support contract is there for! https://www.netapp.com/us/contact-us/support.aspx

 

Good luck!

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