Forgive me for I am relativaly new to the Netapp world. Recently a customer has sent me several FAS2240 controllers that they state 'Have no Serial Console Output". So far I have connected a Serial Console cable between my test laptop and the IOIOI port on the back of each FAS2240 (one at a time). I power them up and do not see the Boot screens as I have seen on other units in the past.
I try to do a CTRL + C as the unit is powering up but nothing happens, after a while I will see the amber System Fault LED come on at the rear of the controller, shorlty after which I am able to do a CTRL + G to switch the the Service Processor login screen , but I do not have the login credentials.
If I do a CTRL + D to go back to the Console it doesn't appear to do anything other that the not take any keyboard input other than doing CTRL + G again.
Customer thinks this is a hardware issue, but I am thinking it is a confuguration issue of some sort, but do not know where to start.
Any information will be appreciated.
GP