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FAS2650 single controller - Shelf FW update failure

sraudonis
‎2020-09-11 08:44 AM
8,323 Views

Hi,

 

i'm using a FAS2650 in a single controller configuration. Now i'm seeing manny shelf firmware update error messages:


ERROR sfu.downloadSummaryErrors: Shelf firmware updated on 0 shelves, failed to update on 1 shelf.
ERROR sfu.downloadError: [storage download shelf]: Error downloading firmware file IOM12E.0210.SFW on ?.shelf0.General firmware update error.
ERROR sfu.SASDownloadFailed: [storage download shelf]: Download failed on IOM12E.0210.SFW on disk shelf controller module B on disk shelf ?.0.
ERROR scsi.cmd.checkCondition: Enclosure services device 0b.00.99: Check Condition: CDB 0x1d: Sense Data SCSI:illegal request - (0x5 - 0x35 0x4 0x0)(16).
ERROR sfu.firmwareDownrev: Disk shelf firmware needs to be updated on 1 disk shelf.

 

He is reporting "module B", but it is a single controller:

 

Shelf 0: DS224-12 Firmware rev. IOM12E A: 0201 B: ----

 

How can i update the firmware?

 

Kind regards

Stefan

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sraudonis
‎2020-09-14 04:23 AM
In response to sraudonis
8,137 Views

I used the lunch break for a test and here is a workaround:

 

1. Insert a 2nd controller and press ctrl-c to stop autoboot, leave it in the loader prompt.

2. Plug in one SAS cable from controller A 0a to controller B 0b

3. In sysconfig -a you should now see disks on both SAS HBA's and FW infos for both IOM's.

4. Start a FW update and wait.

5. After a few minutes the FW update finishes on both modules. Now the 2nd controller can be removed.

 

All can be done online and isn't disruptive. It will only result in a Autosupport message when the 2nd controller is removed, because the disks have lost the redundancy...

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