FAS and V-Series Storage Systems Discussions

Fatal trap 12: page fault while in kernel mode

FAS6250 unable to bbot after multiple parts replacement


Starting AUTOBOOT press Ctrl-C to abort...
Loading X86_64/freebsd/image1/kernel:0x100000/9574160 0xa21710/4044936 Entry at 0x8016e4a0
Loading X86_64/freebsd/image1/platform.ko:0xdfd000/785704 0xf9ad68/724104 0xebcd40/45064 0x104b9f0/49728 0xec7d48/110175 0xee2ba7/80605 0xef66a0/172160 0x1057c30/195312 0xf20720/16 0xf20730/2448 0x1087720/7344 0xf21100/0 0xf21100/344 0x10893d0/1032 0xf21258/1952 0x10897d8/5856 0xf219f8/1648 0x108aeb8/4944 0xf22068/240 0x108c208/720 0xf22160/448 0xf5d860/14942 0xf9ac6b/253 0xf612c0/136560 0xf82830/99387
Starting program at 0x8016e4a0
NetApp Data ONTAP 8.2.3P1 7-Mode

Copyright (C) 1992-2015 NetApp.
All rights reserved.
Checking boot device filesystem
** /dev/da0s1
** Phase 1 - Read and Compare FATs
** Phase 2 - Check Cluster Chains
** Phase 3 - Checking Directories
** Phase 4 - Checking for Lost Files
65 files, 1259328 free (39354 clusters)
Retry #1 of 5: /sbin/fsck_msdosfs /dev/da0s1
Retry #2 of 5: /sbin/fsck_msdosfs /dev/da0s1
Repaired boot device filesystem
md1.uzip: 39168 x 16384 blocks
md2.uzip: 15360 x 16384 blocks
* *
* Press Ctrl-C for Boot Menu. *
* *

Fatal trap 12: page fault while in kernel mode
cpuid = 5; apic id = 12
fault virtual address = 0x0
fault code = supervisor read data, page not present
instruction pointer = 0x20:0xffffffff80e1bb6d
stack pointer = 0x28:0xffffff805bd48b30
frame pointer = 0x28:0xffffff805bd48b90
code segment = base 0x0, limit 0xfffff, type 0x1b
= DPL 0, pres 1, long 1, def32 0, gran 1
processor eflags = interrupt enabled, resume, IOPL = 0
current process = 5 (g_down)
trap number = 12
PANIC : page fault (supervisor read, page not present) on VA 0 cs:rip = 0x20:0xffffffff80e1bb6d rflags = 0x10286
version: 8.2.3P1: Mon Feb 2 07:45:33 PST 2015
conf : x86_64
cpuid = 5
Uptime: 19s
coredump: primary dumper unavailable.
coredump: trying secondary dumper...
no tftp server ip specified
netdump: no targets available to dump
coredump: secondary dumper failed -1.
System halting...


Re: Fatal trap 12: page fault while in kernel mode

I would upload the core file if you can get it off. It sounds like a software panic to me. If you don't have a support case open go ahead and open one. 

Re: Fatal trap 12: page fault while in kernel mode

Try to pull and re-seat the FAS6250 controller module if you have not already done so

Re: Fatal trap 12: page fault while in kernel mode

The issue was resolved after replacing multiple parts, SAS Card, Mother Board, IOXM, Chassis and NVRAM