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Panic before boot menu

Hi all,

I have an old FAS3140 from a customer previous configuration.

I attached 1 FC shelf only to install clean configuration but I have several error.

First of all, I can't connect to the serial port, I tried with GTKTERM from debian because I don't have windows 7 driver for my USB to Serial adapter...

I show that the first controller is not boot the loader... I can't check why -> No connection

On the second controller I can reach the RLM port but when I tried to launch Boot Menu (CTRL+C when the message arrive) the filer panic:

I have a :

or:

Starting AUTOBOOT press Ctrl-C to abort...

Loading x86_64/freebsd/image1/kernel:....0x100000/3401704 0x53e800/3229520 0x852f50/1236008 Entry at 0x80148af0

Loading x86_64/freebsd/image1/platform.ko:.0x981000/569724 0xab5548/535632 0xa0c180/17256 0xb38198/29808 0xa104e8/1360 0xb3f608/4080 0xa10a38/54296 0xa1de50/71051 0xa2f3e0/1504 0xb405f8/4512 0xa2f9c0/256 0xb41798/768 0xa2fac0/968 0xb41a98/2904 0xa2fe88/112 0xb425f0/336 0xa2ff00/137120 0xb42740/142200 0xa516a0/425 0xa76c60/8377 0xab5456/237 0xa78d20/126216 0xa97a28/121390

Starting program at 0x80148af0

NetApp Data ONTAP 8.0.2P6 7-Mode

Copyright (C) 1992-2011 NetApp.

All rights reserved.

*******************************

* Press Ctrl-C for Boot Menu. *

*******************************

HT transaction timeout panic...

PANIC: Uncorrectable Machine Check Error at CPU0. NB Error: STATUS(Val,UnCor,Enable,PCC,Synd(0),Link(0),CKSynd(0),ExtErr(0x7),ErrCode(Gen,TO,Gen,Gen,Gen)).

version: NetApp Release 8.0.2P6: Fri Jan 27 14:48:08 PST 2012

cpuid = 0

Uptime: 14s

coredump: primary dumper unavailable.

coredump: trying secondary dumper...

no tftp server ip specified

netdump: no targets available to dump

coredump: secondary dumper failed -1.

System halting...

cpu_reset called on cpu#0

I Also tried a netboot to Ontap 8.1.4 netboot but :

LOADER-A> ifconfig e0a -addr=10.0.3.10 -mask=255.255.248.0

e0a: Link speed: 1000BaseT FDX

Device e0a:

    hwaddr 00-A0-98-23-09-7C, ipaddr 10.0.3.10, mask 255.255.248.0

    gateway not set, nameserver not set

    speed unknown, loopback off

LOADER-A> netboot

No program name specified

*** command status = -1

LOADER-A> netboot http://10.0.3.1/netboot/kernel

Loading 10.0.3.1/netboot/kernel:0x100000/8454976 0x910340/1278344 Entry at 0x80158990

Found 10.0.3.1/netboot/platform.rc

Loading 10.0.3.1/netboot/platform.ko:0xa49000/655152 0xb97c40/694752 0xae8f40/39656 0xc41620/43152 0xaf2a28/86316 0xb07b54/63858 0xb174e0/140640 0xc4beb0/159120 0xb39a40/2024 0xc72c40/6072 0xb3a228/304 0xc743f8/912 0xb3a358/1680 0xc74788/5040 0xb3a9e8/960 0xc75b38/2880 0xb3ada8/184 0xc76678/552 0xb3ae60/448 0xb6f000/12918 0xb97b53/237 0xb72278/84120 0xb86b10/69699

Loading 10.0.3.1/netboot/rootfs.img:..0xc77000/135331328

Loading 10.0.3.1/netboot/platfs.img:.0x8d87000/84506112

Closing network.

Starting program at 0x80158990

NetApp Data ONTAP 8.1.4 7-Mode

md1: Preloaded image <10.0.3.1/netboot/rootfs.img> 135331328 bytes at 0xffffffff80c77000

md2: Preloaded image <10.0.3.1/netboot/platfs.img> 84506112 bytes at 0xffffffff88d87000

md1.uzip: 25536 x 16384 blocks

md2.uzip: 5760 x 16384 blocks

Copyright (C) 1992-2013 NetApp.

All rights reserved.

Skipped mounting the CFCARD.

*******************************

*                             *

* Press Ctrl-C for Boot Menu. *

*                             *

*******************************

mkdir: /cfcard/cores: Read-only file system

^C�

Phoenix TrustedCore(tm) Server    

Copyright 1985-2006 Phoenix Technologies Ltd.

All Rights Reserved

BIOS version: 4.4.0

Portions Copyright (c) 2007-2009 NetApp. All Rights Reserved.

CPU= Dual-Core AMD Opteron(tm) Processor 2216 X 1

Testing RAM

512MB RAM tested

4096MB RAM installed

Fixed Disk 0: STEC

Boot Loader version 1.8

Copyright (C) 2000-2003 Broadcom Corporation.

Portions Copyright (C) 2002-2009 NetApp

CPU Type: Dual-Core AMD Opteron(tm) Processor 2216

Starting AUTOBOOT press Ctrl-C to abort...

Loading x86_64/freebsd/image1/kernel:....0x100000/3401704 0x53e800/3229520 0x852f50/1236008 Entry at 0x80148af0

Loading x86_64/freebsd/image1/platform.ko:.0x981000/569724 0xab5548/535632 0xa0c180/17256 0xb38198/29808 0xa104e8/1360 0xb3f608/4080 0xa10a38/54296 0xa1de50/71051 0xa2f3e0/1504 0xb405f8/4512 0xa2f9c0/256 0xb41798/768 0xa2fac0/968 0xb41a98/2904 0xa2fe88/112 0xb425f0/336 0xa2ff00/137120 0xb42740/142200 0xa516a0/425 0xa76c60/8377 0xab5456/237 0xa78d20/126216 0xa97a28/121390

Starting program at 0x80148af0

NetApp Data ONTAP 8.0.2P6 7-Mode

Copyright (C) 1992-2011 NetApp.

All rights reserved.

*******************************

* Press Ctrl-C for Boot Menu. *

*******************************

Phoenix TrustedCore(tm) Server    

Copyright 1985-2006 Phoenix Technologies Ltd.

All Rights Reserved

BIOS version: 4.4.0

Portions Copyright (c) 2007-2009 NetApp. All Rights Reserved.

CPU= Dual-Core AMD Opteron(tm) Processor 2216 X 1

Testing RAM

512MB RAM tested

4096MB RAM installed

Fixed Disk 0: STEC

Boot Loader version 1.8

Copyright (C) 2000-2003 Broadcom Corporation.

Portions Copyright (C) 2002-2009 NetApp

CPU Type: Dual-Core AMD Opteron(tm) Processor 2216

Starting AUTOBOOT press Ctrl-C to abort...

Loading x86_64/freebsd/image1/kernel:....0x100000/3401704 0x53e800/3229520 0x852f50/1236008 Entry at 0x80148af0

Loading x86_64/freebsd/image1/platform.ko:.0x981000/569724 0xab5548/535632 0xa0c180/17256 0xb38198/29808 0xa104e8/1360 0xb3f608/4080 0xa10a38/54296 0xa1de50/71051 0xa2f3e0/1504 0xb405f8/4512 0xa2f9c0/256 0xb41798/768 0xa2fac0/968 0xb41a98/2904 0xa2fe88/112 0xb425f0/336 0xa2ff00/137120 0xb42740/142200 0xa516a0/425 0xa76c60/8377 0xab5456/237 0xa78d20/126216 0xa97a28/121390

Starting program at 0x80148af0

NetApp Data ONTAP 8.0.2P6 7-Mode

Copyright (C) 1992-2011 NetApp.

All rights reserved.

*******************************

* Press Ctrl-C for Boot Menu. *

*******************************

HT transaction timeout panic...

PANIC: Uncorrectable Machine Check Error at CPU0. NB Error: STATUS(Val,UnCor,Enable,PCC,Synd(0),Link(0),CKSynd(0),ExtErr(0x7),ErrCode(Gen,TO,Gen,Gen,Gen)).

version: NetApp Release 8.0.2P6: Fri Jan 27 14:48:08 PST 2012

cpuid = 0

Uptime: 14s

coredump: primary dumper unavailable.

coredump: trying secondary dumper...

no tftp server ip specified

netdump: no targets available to dump

coredump: secondary dumper failed -1.

System halting...

cpu_reset called on cpu#0

Phoenix TrustedCore(tm) Server    

Copyright 1985-2006 Phoenix Technologies Ltd.

All Rights Reserved

BIOS version: 4.4.0

Portions Copyright (c) 2007-2009 NetApp. All Rights Reserved.

CPU= Dual-Core AMD Opteron(tm) Processor 2216 X 1

Testing RAM

512MB RAM tested

4096MB RAM installed

Fixed Disk 0: STEC

Boot Loader version 1.8

Copyright (C) 2000-2003 Broadcom Corporation.

Portions Copyright (C) 2002-2009 NetApp

CPU Type: Dual-Core AMD Opteron(tm) Processor 2216

LOADER-A>

Any help will be appreciate

Many thanks and best regards,

Emmanuel

3 REPLIES 3
Highlighted

Re: Panic before boot menu

looks like cpu0 is bad on one controller, I would call support or hopefully you have maintenance contract

Highlighted
Highlighted

Re: Panic before boot menu

Hello,

Ok thanks both, now after a shutdown on each controller no one want to boot correctly...

So HW issue but no maintenance contract for that device.

Best,

Emmanuel

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