NetApp has scheduled a planned maintenance event on Friday, December 14th, 2018 that will begin at 10:00 p.m. EST (Eastern Standard Time) and will end at 2:00 a.m. EST on Saturday, December 15th, 2018. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar
(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
Friday December 14th, 2018 (Starting 10:00 p.m. EST) Maintenance Impacts:
| Times (Starting Dec 14th, 2018 10:00 p.m. EST) |
9:00 p.m. |
10:00 p.m. |
11:00 p.m. |
12:00 a.m. |
1:00 a.m. |
2:00 a.m. |
| Magma North America |
Available |
Unavailable |
Unavail until 11:30 pm
Avail after 11:30 pm
|
Available |
Available |
Available |
| Magma EMEA |
Available |
Available |
Avail until 11:30 pm
Unavail after 11:30 pm
|
Unavailable |
Available |
Available |
| NetApp Support Site Search |
Available |
Unavailable |
Unavailable
|
Unavailable |
Unavailable |
Available |
Affected Services and/or Tools
Dec 14th 10:00 PM EST to 11:30 PM EST
Dec 14th 11:30 PM EST to Dec 15th 1:00 AM EST
Dec 14th 10:00 PM EST to Dec 15th 2:00 AM EST
- NetApp Support Site Search
- The NetApp Support Site standard search functionality will not be available. The NetApp Support Site (mysupport.netapp.com) will be available during this time.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
Dec 14th 10:00 PM EST to 11:30 PM EST
- Magma North America
- Customers / partners / internal users can use SFU or FTP to upload the files.
Dec 14th 11:30 PM EST to Dec 15th 1:00 AM EST
- Magma EMEA
- Customers / partners / internal users can use SFU or FTP to upload the files.
Dec 14th 10:00 PM EST to Dec 15th 2:00 AM EST
- NetApp Support Site Search
- For KB content, users can go directly to kb.netapp.com and use the KB search function.
- For Product Documentation and other library content, please use the navigation at the top of the NetApp Support Site (mysupport.netapp.com) dashboard to access directly.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
