NetApp has scheduled a planned maintenance event on Saturday, June 16th, 2018
that will begin at 12:00 a.m. EDT (Eastern Daylight Time) and will end at 4:00 a.m.
EDT on Saturday, June 16, 2018. The specific times, duration and impacts
specified below are also available on the NetApp Support Site System Change
Calendar
(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
Saturday June 16th, 2018 (Starting 12:00 a.m. EDT) Maintenance Impacts:
| Times (Starting June 16th, 2018 12:00 a.m. EDT) |
12:00 a.m. |
2:00 a.m. |
4:00 a.m. |
6:00 a.m. |
8:00 a.m. |
9:00 a.m. |
| ActiveIQ™ Mobile App |
Impacted |
Impacted |
Available |
Available |
Available |
Available |
Affected Services and/or Tools:
June 16th 12:00 AM EDT to 4:00 AM EDT
- ActiveIQ Mobile App
- Users will not be able to search for cases.
- Users will not be able to view open and closed cases of a customer or a site.
- Users will not be able to view P1 cases of a customer and site.
- Users will not be able to view the case details and case notes of customers and sites on the app, including the favorited cases.
- Users will not be able to update the case notes of an individual case.
- Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
June 16th 12:00 AM EDT to 4:00 AM EDT
- ActiveIQ Mobile App
- There are no workarounds for the impact.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
Contact: Subscribe to the NetApp System Change Calendar https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar for the latest updates about planned downtime events.
