Friday October 7th, 2022, between 8:30pm and 11:30pm Pacific Time. Maintenance Duration: 3 hrs
Affected Services and/or Tools
Friday, October 7th, 2022 Between 8:30pm and 11:30pm Pacific Time
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System
|
Outage Window
|
Duration
|
Impact
|
|
SAP CRM
|
8:30pm – 11:30pm
|
3 hrs
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(Case Management) application will be unavailable during the outage. Cloud serial number entitlement services will not be available.
|
|
NetApp Support Site
|
8:30pm – 11:30pm
|
3 hrs
|
Users will not be able to create/update tech and non-tech cases, Parts RMA, or Product Registration transactions.
|
|
EPS Portal
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8:30pm – 11:30pm
|
3 hrs
|
File Uploads will not work.
|
|
Core File Processing
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8:30pm – 11:30pm
|
3 hrs
|
Core file processing will be delayed.
|
|
My ASUP
|
8:30pm – 11:30pm
|
3 hrs
|
Event Timeline feature will not work; There will be data delay for Cluster view functionality.
|
|
NAFU
|
8:30pm – 11:30pm
|
3 hrs
|
During the downtime, users will be unable to upload the core/non-core/eseries-core / ads core files. In turn core file processing will be delayed.
|
|
AODS
|
8:30pm – 11:30pm
|
3 hrs
|
Cloud Serial Number Registrations will not be available.
|
|
AutoSupport
|
8:30pm – 11:30pm
|
3 hrs
|
ASUP case creation and Install Base updates will be delayed for 15 minutes or less.
|
|
Net2
|
8:30pm – 11:30pm
|
3 hrs
|
FSO lookup and update functionalities will not be available.
|
|
Support MobileApp
|
8:30pm – 11:30pm
|
3 hrs
|
External users will not be able to access this mobile app. Internal users can access customer & system search, but can't access case search functionality
|
Purpose/Customer Benefits of this maintenance
- This is a planned OS security patching
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Connect with NetApp Support
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
Stay Up-to-Date: Subscribe to the NetApp System Change Calendar
https://community.netapp.com/t5/NetApp-System-Change-Calendar/bg-p/system-change-
calendar for the latest updates about planned downtime events.
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