NetApp System Change Calendar

March 17th 2018

JamesAyscue
NetApp
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NetApp has scheduled a planned maintenance event on Saturday, March 17, 2018

that will begin at 1:00 a.m. EDT (Eastern Daylight Time) and will end at 10:00 a.m.

EDT on Saturday, March 17, 2018. The specific times, duration and impacts

specified below are also available on the NetApp Support Site System Change

(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).

Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.

Saturday March 17, 2018 (Starting 1:00 a.m.) Maintenance Impacts:

Times (Starting Mar 17th, 2018 1:00 a.m. EDT) 12:00 a.m. 1:00 a.m. 3:00 a.m. 5:00 a.m. 7:00 a.m. 9:00 a.m. 10:00 a.m.
ActiveIQ™ Mobile App Available Impacted Impacted Impacted Impacted Impacted Available
NetApp Support Site - ASE Corner Available Impacted Impacted Impacted Impacted Impacted Available
NetApp Support Site - Case Dashboard Available Impacted Impacted Impacted Impacted Impacted Available


 

Affected Services and/or Tools:

 

Mar 17th 1:00 AM EDT to 10:00 AM EDT

 

ActiveIQ Mobile App

  • Users will not be able to search for cases.
  • Users will not be able to view open and closed cases of a customer or a site.
  • Users will not be able to view P1 cases of a customer and site.
  • Users will not be able to view the case details and case notes of customers and sites on the app, including the favorited cases.
  • Users will not be able to update the case notes of an individual case.
  • Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.

NetApp Support Site

  • The ASE Corner will not be visible on the Homepage.
  • The Case Dashboard will not be visible on the Homepage.

Purpose/Customer Benefits of this maintenance:

  • Improved systems capability and reliability via server hardware and software upgrades.
     

Workarounds

Mar 17th 1:00 AM EDT to 10:00 AM EDT

ActiveIQ Mobile App

  • There are no workarounds for the impact.


NetApp Support Site

  • Individual Case search will work as expected.
     

Please contact NetApp Technical Support for support escalation needs during this downtime:

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800
     

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

Contact: Subscribe to the NetApp System Change Calendar https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar for the latest updates about planned downtime events.

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