NetApp has scheduled a planned maintenance event on Saturday, March 17, 2018
that will begin at 1:00 a.m. EDT (Eastern Daylight Time) and will end at 10:00 a.m.
EDT on Saturday, March 17, 2018. The specific times, duration and impacts
specified below are also available on the NetApp Support Site System Change
(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
Saturday March 17, 2018 (Starting 1:00 a.m.) Maintenance Impacts:
| Times (Starting Mar 17th, 2018 1:00 a.m. EDT) |
12:00 a.m. |
1:00 a.m. |
3:00 a.m. |
5:00 a.m. |
7:00 a.m. |
9:00 a.m. |
10:00 a.m. |
| ActiveIQ™ Mobile App |
Available |
Impacted |
Impacted |
Impacted |
Impacted |
Impacted |
Available |
| NetApp Support Site - ASE Corner |
Available |
Impacted |
Impacted |
Impacted |
Impacted |
Impacted |
Available |
| NetApp Support Site - Case Dashboard |
Available |
Impacted |
Impacted |
Impacted |
Impacted |
Impacted |
Available |
Affected Services and/or Tools:
Mar 17th 1:00 AM EDT to 10:00 AM EDT
ActiveIQ Mobile App
- Users will not be able to search for cases.
- Users will not be able to view open and closed cases of a customer or a site.
- Users will not be able to view P1 cases of a customer and site.
- Users will not be able to view the case details and case notes of customers and sites on the app, including the favorited cases.
- Users will not be able to update the case notes of an individual case.
- Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
NetApp Support Site
- The ASE Corner will not be visible on the Homepage.
- The Case Dashboard will not be visible on the Homepage.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
Mar 17th 1:00 AM EDT to 10:00 AM EDT
ActiveIQ Mobile App
- There are no workarounds for the impact.
NetApp Support Site
- Individual Case search will work as expected.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
Contact: Subscribe to the NetApp System Change Calendar https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar for the latest updates about planned downtime events.
