NetApp has scheduled a critical maintenance event on Friday, November 26, 2021 that will begin at 8:00 p.m. PT (Pacific Time) and will end on Saturday, November 27, 2021 at 12:00 a.m. PT (Pacific Time).
Affected Services and/or Tools
Friday, November 26 at 8:00pm PT to Saturday, November 27 at 12:00am PT
Active IQ Mobile
Active IQ mobile app users will not be able to search for cases.
Users will not be able to view open and closed cases.
Users will not be able to view P1 cases.
Users will not be able to view the case details and case notes on the app, including the favorited cases.
Case search will not be available.
Case details will not be available.
Case update functionality will not be available.
Upgrade Advisor Reports will not generate.
AutoSupport on Demand (AODS)
Cloud serial number registration, validation and entitlement services will not be available.
NetApp File Upload Utilities (NAFU)
Core file upload functionality will not be available.
Case validations will not be available.
NetApp Support Site Functions
Case Create will not function.
View Case will not function.
Update Case will not function.
Warranty FRU Lookup will not function.
Warranty Admin will not function.
Parts RMA will not function.
Register Products will not function.
Serial Number Profile Search will not function.
View Installed Products/Entitlement information will not function.
Contracts & Warranties module will not function.
Software Licenses will not function.
Standard search functionality will not be available.
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