NetApp System Change Calendar

September 11, 2020

Andreia
NetApp
206 Views

NetApp has a scheduled planned maintenance event on Friday, September 11, 2020 that will begin at 8:00 p.m. PT (PacificTime). Please refer to the detailed times and impact below.  

  • Impact #1: Case create/update 
    • Begin: Friday, September 11, 2020 at 8:00pm PT (Pacific Time)
    • End: Saturday, September 12, 2020 at 12:00am PT (Pacific Time)

  •  Impact #2: Search functionality
    • Begin: Friday, September 11, 2020 at 9:00pm PT (Pacific Time)
    • End: Saturday, September 12, 2020 at 1:00am PT (Pacific Time)

Affected Services and/or Tools

 

September 11, 2020 8:00pm PT to September 12, 2020 12:00am PT

 

  • NetApp Support Site Functions
    • Case Create will not function.
    • View Case will not function.
    • Update Case will not function.

September 11, 2020 9:00pm PT to September 12, 2020 1:00am PT

  • NetApp Support Site Functions
    • Standard search functionality will not be available. Support Site portal, mysupport.net.com will be available during impact window.  

Purpose/Customer Benefits of this maintenance

Improved system search capability and reliability.

Workarounds

 

NetApp Support Site Search

  • For KB content, customers and partners can go directly to kb.netapp.com
  • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

All Other Applications

  • There are no workarounds for the impacts listed during the specified windows.

Please contact NetApp Technical Support for support escalation needs during this downtime:

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help

during the downtime.

------------------------------------------------------------------------------------------------------------------

Contact: Subscribe to the NetApp System Change Calendar

https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar

for the latest updates about planned downtime events.

Quick Start Guide: Follow these steps to put your business on track to gaining the most value from your NetApp investment. View the Guide.

Find the Support You Need: Chat with Elio, our Virtual Support Assistant, access Product Documentation, popular links, important resources, and many more are available on the Support Quick Links page.

 

Connect: The NetApp Community is a great place to share and connect with industry peers and NetApp Technical Experts. Join the NetApp Community to learn more.

Comments
Public