NetApp has a scheduled planned maintenance event on Friday, September 11, 2020 that will begin at 8:00 p.m. PT (PacificTime). Please refer to the detailed times and impact below.
- Impact #1: Case create/update
- Begin: Friday, September 11, 2020 at 8:00pm PT (Pacific Time)
- End: Saturday, September 12, 2020 at 12:00am PT (Pacific Time)
- Impact #2: Search functionality
- Begin: Friday, September 11, 2020 at 9:00pm PT (Pacific Time)
- End: Saturday, September 12, 2020 at 1:00am PT (Pacific Time)
Affected Services and/or Tools
September 11, 2020 8:00pm PT to September 12, 2020 12:00am PT
- NetApp Support Site Functions
- Case Create will not function.
- View Case will not function.
- Update Case will not function.
September 11, 2020 9:00pm PT to September 12, 2020 1:00am PT
- NetApp Support Site Functions
- Standard search functionality will not be available. Support Site portal, mysupport.net.com will be available during impact window.
Purpose/Customer Benefits of this maintenance
Improved system search capability and reliability.
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
- There are no workarounds for the impacts listed during the specified windows.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help
during the downtime.
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for the latest updates about planned downtime events.
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