NetApp has scheduled a planned maintenance event on Friday, September 17, 2021, that will begin at 8:00 p.m. PT (Pacific Time) and will end at 12:00 a.m. PT (Pacific Time) on Saturday, September 18, 2021.
Affected Services and/or Tools
Friday, September 17, 2021 (Starting 8:00 p.m. PT) Maintenance Impacts:
- Active IQ Mobile
- Active IQ mobile app users will not be able to search for cases.
- Users will not be able to view open and closed cases.
- Users will not be able to view P1 cases.
- Users will not be able to view the case details and case notes on the app, including the favorited cases.
- Case search will not be available.
- Case details will not be available.
- Case update functionality will not be available.
- Active IQ
- Upgrade Advisor Reports will not generate.
- AutoSupport on Demand (AODS)
- Cloud serial number registration, validation and entitlement services will not be available.
- File Upload Utilities
- Dashboard will not be displayed.
- Case validations will not be available.
- NetApp Support Site Functions
- Case Create will not function.
- View Case will not function.
- Update Case will not function.
- Warranty FRU Lookup will not function.
- Warranty Admin will not function.
- Parts RMA will not function.
- Register Products will not function.
- Serial Number Profile Search will not function.
- View Installed Products/Entitlement information will not function.
- Contracts & Warranties module will not function.
- Software Licenses will not function.
- Standard search functionality will not be available.
- Support Site portal, https://mysupport.netapp.com/site/ will be available during impact window.
- Net2 (Partners only)
- FSO Lookup and update functionalities will not be available
- Survey Capability will not be available
- Transactional Lookup will not be available
- SAP (Partners only)
- PO system will be down.
- SmartSolve TS (Partners only)
- Case-related functionality (My Cases, Case Search, Case Notes, Case Details, View Related Cases) will be unavailable.
- Case-related functionality (My Cases, Case Search, Case Notes, Case Details, View Related Cases) will be unavailable.
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Purpose/Customer Benefits of this maintenance
- SAP - Planned quarterly system maintenance
- AutoSupport (ASUP) Server Migration
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Workaround (if applicable)
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
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-- US & Canada: +1 888 463 8277
-- EMEA & Europe: +800 44 NETAPP
-- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
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