NetApp System Change Calendar

September 20th 2019

JamesAyscue
NetApp
169 Views

NetApp has scheduled a planned maintenance event on Friday, September 20th, 2019 that will begin at 11:00 p.m. ET (Eastern Time) and will end at 3:00 a.m. ET on Saturday, September 21st, 2019. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar          

(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).

Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.

Friday September 20th, 2019 (Starting 11:00 p.m. ET) Maintenance Impacts:

Friday Sept 20th 10 PM 11 PM

Saturday Sept 21st 

12 AM

1 AM 2 AM 3 AM 4 AM 5 AM 6 AM
SAP Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
Active IQ Mobile Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
Auto case Creation Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
AutoSupport on Demand Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
File Upload Utilities Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Case Create Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: View case Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Update Case Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site:Warranty FRU Lookup Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site:Warranty Admin Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Parts RMA Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Register Products Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Serial Number Profile Search Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: View Installed Products/ Entitlement information Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site: Contracts and Warranties Avail UnAvail UnAvail UnAvail Avail Avail Avail Avail Avail
NetApp Support Site : Search Avail UnAvail UnAvail UnAvail UnAvail Avail Avail Avail Avail

Affected Services and/or Tools

 

Sept 20th 11:00 PM ET to Sept 21st 3:00 AM ET

  • NetApp Support Site Search
    • Search will not be available

Sept 20th 11:00 PM ET to Sept 21st 2:00 AM ET

  • SAP
    • System will be down for maintenance
  • Active IQ Mobile
    • Active IQ mobile app users will not be able to search for cases.
    • Users will not be able to view open and closed cases.
    • Users will not be able to view P1 cases.
    • Users will not be able to view the case details and case notes on the app, including the favorited cases.
    • Users will not be able to update case notes.
    • Users will not be able to add new cases to favorites and will not be able to retrieve old  favorited cases.
  • Automatic Case creation
    • Case creation from AutoSupports will be delayed.
  • AutoSupport on Demand (AODS) (Sept 20th 11:10 PM ET to Sept 21st 2:10 AM ET)
    • Cloud serial number registration and validation will not be available.
    • Filers will not receive responses from AODS.
  • File Upload Utilities
    • Upload.netapp.com/sg will be functional. Case validations will not be available.
    • EPS portal will not be functional during upgrade.
    • Magma 1 / upload.netapp.com (NA & EMEA) will not be functional as case validations will not be available.
  • NetApp Support Site Functions
    • Case Create will not function.
    • View Case will not function.
    • Update Case will not function.
    • Warranty FRU Lookup will not function.
    • Warranty Admin will not function.
    • Parts RMA will not function.
    • Register Products will not function.
    • Serial Number Profile Search will not function.
    • View Installed Products/Entitlement information will not function.
    • Contracts & Warranties module will not function.
    • Software Licenses will not function.

Purpose/Customer Benefits of this maintenance:

  • Improved systems capability and reliability via server hardware and software upgrades.

  

Workarounds

 

Sept 20th 11:00 PM ET to Sept 21st 3:00 AM ET

  • NetApp Support Site Search
    • For KB content, customers and partners can go directly to kb.netapp.com
    • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

  • File Uploads
    • NAFU application can be used to upload files.
  • AODS
    • ASUPs can be manually triggered from the filer.
  • All Other Applications

    • There are no workarounds for the impacts listed during the specified windows.

Please contact NetApp Technical Support for support escalation needs during this downtime:

·       US & Canada: +1 888 463 8277

·       EMEA & Europe: +800 44 NETAPP

·       Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

Contact: Subscribe to the NetApp System Change Calendar

https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar

for the latest updates about planned downtime events.

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