NetApp has scheduled a planned maintenance event on Friday, September 20th, 2019 that will begin at 11:00 p.m. ET (Eastern Time) and will end at 3:00 a.m. ET on Saturday, September 21st, 2019. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar
(https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
Friday September 20th, 2019 (Starting 11:00 p.m. ET) Maintenance Impacts:
| Friday Sept 20th |
10 PM |
11 PM |
Saturday Sept 21st
12 AM
|
1 AM |
2 AM |
3 AM |
4 AM |
5 AM |
6 AM |
| SAP |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| Active IQ Mobile |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| Auto case Creation |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| AutoSupport on Demand |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| File Upload Utilities |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Case Create |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: View case |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Update Case |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site:Warranty FRU Lookup |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site:Warranty Admin |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Parts RMA |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Register Products |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Serial Number Profile Search |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: View Installed Products/ Entitlement information |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site: Contracts and Warranties |
Avail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Avail |
| NetApp Support Site : Search |
Avail |
UnAvail |
UnAvail |
UnAvail |
UnAvail |
Avail |
Avail |
Avail |
Avail |
Affected Services and/or Tools
Sept 20th 11:00 PM ET to Sept 21st 3:00 AM ET
- NetApp Support Site Search
- Search will not be available
Sept 20th 11:00 PM ET to Sept 21st 2:00 AM ET
- SAP
- System will be down for maintenance
- Active IQ Mobile
- Active IQ mobile app users will not be able to search for cases.
- Users will not be able to view open and closed cases.
- Users will not be able to view P1 cases.
- Users will not be able to view the case details and case notes on the app, including the favorited cases.
- Users will not be able to update case notes.
- Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
- Automatic Case creation
- Case creation from AutoSupports will be delayed.
- AutoSupport on Demand (AODS) (Sept 20th 11:10 PM ET to Sept 21st 2:10 AM ET)
- Cloud serial number registration and validation will not be available.
- Filers will not receive responses from AODS.
- File Upload Utilities
- Upload.netapp.com/sg will be functional. Case validations will not be available.
- EPS portal will not be functional during upgrade.
- Magma 1 / upload.netapp.com (NA & EMEA) will not be functional as case validations will not be available.
- NetApp Support Site Functions
- Case Create will not function.
- View Case will not function.
- Update Case will not function.
- Warranty FRU Lookup will not function.
- Warranty Admin will not function.
- Parts RMA will not function.
- Register Products will not function.
- Serial Number Profile Search will not function.
- View Installed Products/Entitlement information will not function.
- Contracts & Warranties module will not function.
- Software Licenses will not function.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
Sept 20th 11:00 PM ET to Sept 21st 3:00 AM ET
- NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
- File Uploads
- NAFU application can be used to upload files.
- AODS
- ASUPs can be manually triggered from the filer.
-
All Other Applications
- There are no workarounds for the impacts listed during the specified windows.
Please contact NetApp Technical Support for support escalation needs during this downtime:
· US & Canada: +1 888 463 8277
· EMEA & Europe: +800 44 NETAPP
· Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
Contact: Subscribe to the NetApp System Change Calendar
https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar
for the latest updates about planned downtime events.
