NetApp System Change Calendar

September 9th 2022 - Planned Maintenance

Kenmac
NetApp
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Friday, September 9th, 2022 (Starting 8:00 p.m. PT) Maintenance Duration:                                

                    

Kenmac_1-1658786330279.jpeg

Affected Services and/or Tools

Friday, September 9th, 2022 (Starting 8:00 p.m. PT)

 

Tools Impacts:

Application

Downtime / Impact 4 hours - 8:00p.m to 12:00 a.m.

SAP CRM

SAP CRM system will be down.

Support Site

Users will not be able to create/update tech and non-tech cases, Parts RMA, Product Registration

ASUP

Case creation & Install Base updates will be delayed

Messaging

No inbound mail processing from customers for the Case / Part Request / FSO updates will be available. The messages will be queued up in the mailboxes (support@netapp.com / FSO@netapp.com)

AODS/SOA

Cloud serial number registration and validation will not be available during this period.

CPE Portal/NAFU

 

Dashboard will not be displayed and no core file uploads as the Case validations will not be available.

ActiveIQ Mobile

 

Active IQ mobile app users will not be able to access or update case information.

SmartSolveTS

Troubleshooting tools will be impacted

 

 

 

 

Purpose/Customer Benefits of this maintenance

  • This is a Planned Quarterly Maintenance   

NetApp Support Site Search

  • For KB content, customers and partners can go directly to kb.netapp.com
  • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

All Other Applications

There are no workarounds for the impacts listed during the specified windows.

Connect with NetApp Support

Contact NetApp Technical Support for support escalation needs during this downtime: 

  • US & Canada: +1 888 463 8277  
  • EMEA & Europe: +800 44 NETAPP  
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

 

 

 

Stay Up-to-Date: Subscribe to the NetApp System Change Calendar 

https://community.netapp.com/t5/NetApp-System-Change-Calendar/bg-p/system-change-

 calendar for the latest updates about planned downtime events.

 

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 and procedures written by our technical experts to help resolve your issues quickly and efficiently.

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Find the Support You Need: Chat with Elio, our Virtual Support Assistant, access Product

Documentation, popular links, important resources, and many more are available on the Support  Quick Links page. 

 

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