Friday, September 9th, 2022 (Starting 8:00 p.m. PT) Maintenance Duration:
Affected Services and/or Tools
Friday, September 9th, 2022 (Starting 8:00 p.m. PT)
Tools Impacts:
|
Application |
Downtime / Impact 4 hours - 8:00p.m to 12:00 a.m. |
|
SAP CRM |
SAP CRM system will be down. |
|
Support Site |
Users will not be able to create/update tech and non-tech cases, Parts RMA, Product Registration |
|
ASUP |
Case creation & Install Base updates will be delayed |
|
Messaging |
No inbound mail processing from customers for the Case / Part Request / FSO updates will be available. The messages will be queued up in the mailboxes (support@netapp.com / FSO@netapp.com) |
|
AODS/SOA |
Cloud serial number registration and validation will not be available during this period. |
|
CPE Portal/NAFU
|
Dashboard will not be displayed and no core file uploads as the Case validations will not be available. |
|
ActiveIQ Mobile
|
Active IQ mobile app users will not be able to access or update case information. |
|
SmartSolveTS |
Troubleshooting tools will be impacted |
|
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|
|
|
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Purpose/Customer Benefits of this maintenance
- This is a Planned Quarterly Maintenance
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Connect with NetApp Support
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
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