Network Storage Protocols Discussions

Can't copy large files to a CIFS Share

NETAPP_GUY

Hi,

I got the error shown below whenever I will try to copy anything over 1GB. Any idea why?

Title: Network Error

Message: There is a problem accessing X:\foldername

                 Make sure you are connected to the network and try again.

Thanks.

16 REPLIES 16

Re: Can't copy large files to a CIFS Share

hariprak

Hi,

You can use robocopy to migrate CIFS data.

A quick start guide to use robocopy to migrate CIFS data can be found in the below link,

https://kb.netapp.com/support/index?page=content&id=8010079&actp=LIST_RECENT&viewlocale=en_US&searchid=1402552862434

Thanks

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

Re: Can't copy large files to a CIFS Share

NETAPP_GUY

Hi Hariprak,

I'm not migrating the data. I'm asking why I can't copy anything over 1GB to one of my CIFS share.

thanks

Re: Can't copy large files to a CIFS Share

henk_ruis

Did you disabled the CIFS protocol on the interface (options).

Might also an issue with the tcpip packet size.

Re: Can't copy large files to a CIFS Share

NETAPP_GUY

CIFS is not disabled, otherwise I couldn't copy files smaller than 1GB.

Re: Can't copy large files to a CIFS Share

ALEECE2014

I'm having the same problem, but only on one share that's running on the first controller.  Our other two shares on the second controller work fine.  The settings are all the same, the only difference i've noticed is that when copying the large file, the share that fails is actually copying twice as fast as the other two shares that work.

Re: Can't copy large files to a CIFS Share

jlee

A couple of questions...

what version of SMB are you running?  1, 2, 2.1, or 3?

What OS is the file on? 

are you trying to copy this file over an onboard 1G port or is it a card?

Re: Can't copy large files to a CIFS Share

ALEECE2014

Hi jlee,

          In the options list, it says 2 enabled is off, so i'm guessing 1. 

          I actually just tried copying a 4GB file from Windows Server 2003 and it was successful, from 2008 R2 and Windows 7, it fails.

          Onboard 1G ports.

Re: Can't copy large files to a CIFS Share

jlee

Interesting.  This issue seems to reside with SMB 2.0.  Windows 2003 uses 1.0.  2008R2 and Windows 7 all use 2.0. 

The other shares you are using...what OS's are they using to copy?

Re: Can't copy large files to a CIFS Share

ALEECE2014

Same thing I thought.  However, I can copy the same file to the other 2 shares from Windows 7 and Server 2008R2.  I would expect them to fail also, unless the problem is with the second controller.

The two working shares are on the same controller, the one that doesn't work is running on the other controller.

Re: Can't copy large files to a CIFS Share

jlee

What version of DOT are you running?  What controller type?

Re: Can't copy large files to a CIFS Share

ALEECE2014

My brain is blanking... DOT?

It's an IBM N6210 running Data ONTAP release 8.1.2P4 7-Mode. 

It seems to be a wannabe Netapp by IBM but running the Netapp code.  I don't like it really, just got handed over to me.

Re: Can't copy large files to a CIFS Share

jlee

DOT - DataOntap

The IBM N6210 adds a bit of complexity to it...

can you post the settings for the CIFS volume?

Re: Can't copy large files to a CIFS Share

ALEECE2014

cifs.LMCompatibilityLevel    1

cifs.W2K_password_change     off

cifs.W2K_password_change_interval 4w

cifs.W2K_password_change_within 3600h

cifs.audit.account_mgmt_events.enable off

cifs.audit.autosave.file.extension

cifs.audit.autosave.file.limit 0

cifs.audit.autosave.onsize.enable off

cifs.audit.autosave.onsize.threshold 75%

cifs.audit.autosave.ontime.enable off

cifs.audit.autosave.ontime.interval 1d

cifs.audit.enable            off

cifs.audit.file_access_events.enable on

cifs.audit.liveview.allowed_users

cifs.audit.liveview.enable   off

cifs.audit.logon_events.enable on

cifs.audit.logsize           1048576

cifs.audit.nfs.enable        off

cifs.audit.nfs.filter.filename

cifs.audit.saveas            /etc/log/adtlog.evt

cifs.bypass_traverse_checking on

cifs.client.dup-detection    ip-address

cifs.comment

cifs.enable_share_browsing   on

cifs.gpo.enable              off

cifs.gpo.trace.enable        off

cifs.grant_implicit_exe_perms off

cifs.guest_account

cifs.home_dir_namestyle

cifs.home_dirs_public_for_admin on

cifs.idle_timeout            900

cifs.ipv6.enable             off

cifs.max_mpx                 253

cifs.ms_snapshot_mode        xp

cifs.netbios_aliases

cifs.netbios_over_tcp.enable on

cifs.nfs_root_ignore_acl     off

cifs.oplocks.enable          on

cifs.oplocks.opendelta       0

cifs.per_client_stats.enable on

cifs.perfmon.allowed_users

cifs.perm_check_ro_del_ok    off

cifs.perm_check_use_gid      on

cifs.preserve_unix_security  off

cifs.restrict_anonymous      0

cifs.restrict_anonymous.enable off

cifs.rpcfd_timeout           0

cifs.save_case               on

cifs.scopeid

cifs.search_domains

cifs.show_dotfiles           on

cifs.show_snapshot           off

cifs.shutdown_msg_level      2

cifs.sidcache.enable         on

cifs.sidcache.lifetime       1440

cifs.signing.enable          off

cifs.smb2.enable             off

cifs.smb2.signing.required   off

cifs.smb2_1.branch_cache.enable off

cifs.smb2_1.branch_cache.hash_time_out 3600       (value might be overwritten in takeover)

cifs.snapshot_file_folding.enable off

cifs.symlinks.cycleguard     on

cifs.symlinks.enable         on

cifs.trace_dc_connection     off

cifs.trace_login             off

cifs.universal_nested_groups.enable on

cifs.widelink.ttl            10m

Re: Can't copy large files to a CIFS Share

ZilchNada

Hey, has this been resolved?

 

Re: Can't copy large files to a CIFS Share

hjv

It seems to be a SMB problem with ONTAP 8. I tried to copy a big file from a NetApp filer with ONTAP 8 to my local Win 7 PC with windows explorer. The copy starts with 2 MB/s or less. Within a few minutes the copy slows down to < 1MB/s. Only reading is a problem, writing works fine. Also reading from a Windows Server 2003/2008 works fine. Seems to be a smb problem with ONTAP 8.

The same situation on a NetApp filer with an ONTAP 7.3.6 works fine.

Our workaround is:

Run Cmd with

netsh interface tcp set global autotuning=disabled

reboot the win 7 computer.

 

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