Offline files synchronization - Access is denied

[p_golding]

Hi everyone.

We are using Cifs on our filer and everything is Hunky Dory except for offline file synchronization for our laptop users.

When they try to sync they get an access denied error (see attached). The user have full control over the folders/files, I have made them owners and made sure all rights are propergated down.

Using the same rights offline synching works fine on our SAN or direct storage solutions

Now to the very odd part If I log onto the laptop as an adminstrator sync'ing works fine to the filer (to the same users files that not sync'ing) - when i log back in as the user, syncing there on works fine

I'm totally stumped and I would be grateful for any idea, hints of leads that you could give

cheers

Paul

[BrendonHiggins]

You can use the

cifs shares

command to see what you have the permissions set to

Also have a look at

http://support.microsoft.com/kb/307853/EN-US/

It should work as we have it here.

Also have a go with

wcc

To see what the filer has configed

[p_golding]

Hi

Thanks for your reply, I checked the share permissions

(result below)

users$ /vol/vol_users/users

... automatic program caching enabled

everyone / Full Control

I tried all settings through 'manage' , the changes were visable through the Filer but still no joy.

I'm going to stop and start sharing tonight (600 connected users atm) see if that makes any difference

Any other ideas going forward would be fantastic

cheers

Paul

[BrendonHiggins]

For testing ONLY.

You could try turning off CIFS security.

http://communities.netapp.com/message/4161#4161

This would show that it is a permissions/authentication issue rather than a connectivity fault.

[kusek]

Paul,

Are you experiencing this problem with the following:

All Files

All Users

All shares presented offline

This can help to determine where and how the problem may exist in your environment.

If you happen to have the CSC tool, you can use that to take a look at your local cache of data on your workstation and see what might be going on and any issues at fault. I've seen problems like this in the past, especially in contexts where you have shared machines, or users who lack Administrative access to their local machine (Independent of filer)

As an entirely local problem, you may want to try re-initializing the local CSC cache for Offline shares

How to re-initialize the offline files cache and database

At least, we'd be able to collect additional data and have somewhere to go from to help determine what might be going on and at fault.

Let us know if this helps at all, and if I come across something else I'll be sure to let you know!

Christopher

[p_golding]

Hi Chris

We have one filer online at present and its holding all our users 'personal data' we will be moving all our 'work' and mail data etc across, but first off we need to sort out this offline file problem

I re-initialized the local CSC cache and no joy.

[BrendonHiggins]

Are you still having problems?

[p_golding]

Unfortunatley Yes

[akiendl]

is the error always on the same file?

If so looking at the file using fsecurity might give some conclusions (perhaps permissions on the file?).

Is the file having a read only attribute?

What OS are you running?

Regards,

ak.

[p_golding]

Hi Andreas

Its on a variety of files and folders and the permissions are standard on each

From the workstations we are running XP SP2