What is the output of "software list" ? That will show the contents and the file likely doesn't exist as typed...could be a case sensitive issue or written to another controller... You can also "priv set advanced ; ls /etc/software". Also, you don't need the netboot file, just the executable elf code for the 3020. The update command will download and extract the boot image to the flash card.
I rebooted the filer and then looked at share then moved the file to /software instead of /etc/software then I ran the software list and wham- the file was there. I ran the software update command and all is good. Thanks for the help.
Excellent...good to hear it upgraded. But something is not right with your nfs export or cifs share. The file has to reside in /etc/software on the FAS controller. If copying to /etc/software didn't work, then /etc/software is a mount point somewhere else. I suspect that your mount point is already at ETC$. So when you copied the file it was in /etc/etc/software and then was moved to /etc/software. Mount C$ or /vol/vol0 (or whatever root is) then you will probably find the nested /etc/etc directory. Running "priv set advanced ; ls /etc/software" will show that the file is in the correct path.