Network Storage Protocols Discussions

Unable to create forlder from windows explorer to SAN / NAS netapp.

palaurent
views-count 4044 Views

We have a FAS3220 netapp Baie.

 

I created a Volume : a_datauser1

 

    a_datauser1 online          raid_dp, flex         nosnap=on, no_atime_update=on, create_ucode=on,
                                64-bit                convert_ucode=on, snaplock_enterprise,
                                                      no_i2p=on, fractional_reserve=0

 

 

On it i created qtree :

 

a_datauser1 data1    ntfs  enabled  normal

 

I share this QTREE :

DATAUSER1    /vol/a_datauser1/data1
                        everyone / Full Control

 

NTFS access right are full control for my windows user.

 

From a Windows workstation ( 2003 / seven / ... ), i connect to this share : \\sea4\datauser1

 

The problem is :

From windows explorer, if i create manually a folder on this network connection, I have this windows error message :

 

Error renaming File or folder.

Cannot rename new folder : Access it denied

Make sure the disk is not full or write protected and that the file is not currently in use.

 

If I press ESC, a folder is created : New Folder

but I am not able to rename it.

 

So : I am unable to create a folder

 

From a command prompt / DOS, no problem :

I access to the network connection,

mkdir test

IT works !!!

 

If un CUT / PASTER a folder / sub directory from C: to this network connection,

it works !!!

 

So ? On a NAS Netapp, troubles with windows explorer ? Unable to create a basic FOLDER ?

 

test-netapp.JPG

 

 

 

Thanks for any ideas about this problem.

 

6 REPLIES 6

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

hariprak
views-count 4045 Views

Hi,

 

You can refer the below links,

 

https://kb.netapp.com/index?page=content&id=1012773&actp=LIST_POPULAR

 

https://kb.netapp.com/support/index?page=content&id=1012304

 

 

Thanks

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

palaurent
views-count 4045 Views

Ok Thanks, many usefull links Smiley Wink

 

I am going to check, if an article describe my problem.

 

 

 

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

jgebhart2
views-count 4045 Views

I also am suffering from this behavior.

 

You may have already found this out (since it's now years later) but others may have this issue and the KB links provided are not helpful for this particular issue.

 

The issue here is that this is a SnapLock volume. Whether it's Enterprise or Compliance mode makes no difference. Paths/directories/folders in a SnapLock volume are immutable.

 

You are running into this issue because the default behavior of Windows Explorer when creating a new folder is to create a folder called "New folder" and immediatley prompt you to rename it, which you cannot do due to the path/directory/folder being immutable.

 

I am currently waiting for a response from NetApp to see whether there is a way to change this from the NetApp side as I don't believe it's a viable option to "train" users to create folders from PowerShell or a command prompt.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

jgebhart2
views-count 4045 Views

For anyone else experiencing this problem - this was changed in ONTAP 9.3P4. The ability to rename folders which do not yet have locked files in them now exists.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

Fabian1993
views-count 4045 Views

Hi Guys,

 

i have the same issue, we can't create a folder under a Snaplock Enterprise Volume. In 7-Mode it was possible after the migration it doesn't worked..

 

SnapLock Type: enterprise
     Minimum Retention Period: 20 years
     Default Retention Period: min
     Maximum Retention Period: 30 years
            Autocommit Period: 2 hours
Is Volume Append Mode Enabled: false
            Privileged Delete: -
             Litigation Count: 0
 Is SnapLock Audit Log Volume: false

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

ttran
views-count 4045 Views

Hello Palaurent,

 

As mentioned in the thread, you cannot modify folder names in a SnapLock Compliant volume and Windows Explorer my default names a newly created folder as "New Folder(#)". You must first create the folder with the desired name in a non-SnapLock compliant volume and then copy the folder to the SnapLock Compliant volume or you can use the Command Line to create the volume with the desired name. This is working as designed per strict SnapLock  "Write Once Read Many" regulation. Also, keep in mind that EMPTY folders CAN be deleted as the only exception allowed to clean-up the "New Folder" issue with Windows Explorer. 

 

More explanation is in section 5.3 on page 21 of the TR-4526: Compliant WORM Storage Using NetApp SnapLock 

 

 

Regards,

 

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