Network Storage Protocols Discussions

Windows Explorer bad behavior with xlsx file



Could you help me to fix this stange behavior with Windows Explorer ?

The environement is a Windows Client with a volume share on a CDOT Data ONTAP v9.1P12, CIFS SMB V1.0.

And scenario is:


- Put Windows Explorer on same folder than file test4.xlsx - k:root\Infra\Test
- Open k:root\Infra\Test4.xlsx file with Microsoft Office Excel
- Make changes on file k:root\Infra\Test4.xlsx
- Save it  <- OK

- Put Windows Explorer on upper level folder than folder of file test4.xlsx - k:root\Infra
- Make changes on file k:root\Infra\Test4.xlsx
- Save it  <- Error (Document not registered)


Important points:
- Error occurs only with xlsx and sometime with xls extensions
- Error occurs only with Microsoft Office (2010, 2013 and 2016)  and never with OpenOffice
- Error never occurs with 7-Mode NAS


Thanks in advance !



I have a few questions to ask you about this problem:

  1. What is the security style of the volume you're having a problem with?
  2. Where is the temporary file directory for Office kept?
  3. Are particular users running into this issue or only some?

NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner