Two issues with snap manager 5.0

[shofmann]

Hello all

I am running snme version 5.0.0.186 snap drive 6.0 and iscsi 2.05 all on windows 2003 sp2. The problems i am experiencing is #1 snme is not able to dismount the lun once the verification process is over. The verification is run on a seperate server from the Exchange 2003 sp2 server. The error message in the log file is

[06:20:55.505] Transaction log verification successfully completed.
[06:20:55.505] Initializing SnapManager server on remote machine [IRV-EDC-MSXX]...
[06:20:55.505] Connecting to remote server [IRV-EDC-MXX]...
[06:20:55.505] Remote server [IRV-EDC-MSXX is connected successfully.
[06:21:31.115] NtapSnapMgrRemote::VerifySmeLaunch: Exception hr=0x80131501 [The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.]
[06:21:31.115] Verify SME Launch on IRV-EDC-MSXX returned error 0x80131501

[06:21:31.115] WARNING: Failed to disconnect mounted snapshot LUN [C:\Program Files\NetApp\SnapManager for Exchange\SnapMgrMountPoint\MPDisk001] on computer IRV-EDC-MSXX
[06:21:31.115] Please use SnapDrive to disconnect this snapshot LUN manually, or you may create busy snapshot later on.
[06:21:31.115] Removing remote object...

#2 I have two exchange 2003 sp2 servers, each server has two storage groups. The snap shot works on storage group1 but fails on storage group 2. The error message i get in the log file is

Error in calling VSS API: Error code = 0x80042314
Error description: VSS_E_HOLD_WRITES_TIMEOUT

The error message i get on the exchange server is

Volume Shadow Copy Service error: The I/0 writes cannot be held during the shadow copy creation period on vol N:\ the volume index in shadow copy set is 0. Error details: open 0x0000000, flush release 0x80042314 onrun

[wholmes]

I am also experiencing VSS_E_HOLD_WRITES_TIMEOUT errors using SME 5.0,SD 6.0, and MS iSCSI initiator 2.07 on W2K3_SP2. Any information on this issue?

[ianaforbes]

Any update on this? I'm about to install SME 5.0 and Snapdrive 6.0.1 on Windows 2003SP2. Is SME 5.0 ready for prime time or should I go with 4.0?

[lamarca]

Ian,

SME5.0 and SnapDrive 6.0.1 has been out for months and used widely by NetApp customers. I would feel comfortable rolling this out.

Ray LaMarca

Technical Partner Manager

Raymond.Lamarca@netapp.com

http://www.netapp.com

W: 847-430-6547

C:847-529-8931

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[YELBAKHAR]

I'm running 6.0.2.871 and getting the same VSS Error.

Can you confirm that 6.0.1 did really resolve this issue for you?

[thomas_glodde]

I suggest to update to SM Exchange 6.0.3 and SnapDrive 6.4.1 and retry.

Besides the stuff mentioned above, when running exchange 2010 in a dag, you might experience vss errors when one or more databases are not properly synced.

[YELBAKHAR]

I am using a DAG Exchange 2010 environment, and i'm trying to backup passive databases from my DAG member servers.

[YELBAKHAR]

Updated SME 6.0.3 & SnapDrive 6.4.1 and got another VSS error, not the same error code though. This time it's the following error:

Error in calling VSS API: Error code = 0x8004230f

Error description: VSS_E_UNEXPECTED_PROVIDER_ERROR

any advice?

[ronnylehmann]

Hi,

There is a Microsoft Hotfix

http://support.microsoft.com/kb/975688

Ronny