Subscribe

HTTP 500 error launching OneCollect 1.3 and/or Config Advisor 5.3 after initial launch

I can only run and use Config Advisor 5.3 and OneCollect 1.3 when they launch following the install. If i close the window and try to reopen later or the next day, I get a HTTP 500 Internal Server Error. It doesn't matter what options I choose during the install.

 

The OS is Windows 2008 R2. Can someone help me explain and understand this?

Re: HTTP 500 error launching OneCollect 1.3 and/or Config Advisor 5.3 after initial launch

Hi,

   We have not seen this issue before. Both ConfigAdvisor and OneCollect can co-exist in a system. We are trying to recreate the issue and keep you updated.In the meantime, could you please send across the log files to ng-OneCollect-Support@netapp.com ?  Log files could be found at <user home directory>\OneCollectData\LogFiles

 

Thanks,

   Nithin