OnCommand Storage Management Software Discussions

Unknown Collection Error

I have just started to see this error when it tries to collect from a pair of FAS3250s running 8.1.2:

Discovery:Error:Unknown Collection Error
Last Success:Today @ 10:30am
Last Attempt:Today @ 2:30pm
Illegal attempt to assign a primary resource key to null or unknown.

It was running fine before then.

Any thoughts?

Russ Bass


Re: Unknown Collection Error

We have been seeing this at a few sites. Please open a support case; they will triage, and get it to engineering as needed.

Re: Unknown Collection Error

I too see this in my lab here in Scottsdale.

Re: Unknown Collection Error

We've had this as well, restarting the service on OCB was the fix, unfortunately we lost the data during that time.

Re: Unknown Collection Error

Hi, I have the same issue.

FAS3250 8.1.3P1 7-Mode

OnCommand Balance

I also get the error message "Unknown Collection Error" on Statistics Collection.

Discovery seems fine.

Restarted the Virtual Machine Appliance but no success.

Please assist me.