“A satisfied customer is the best business strategy of all” At NetApp, we couldn't agree more with Michael LeBoeuf's quote.   With the formation of NetApp’s Knowledge Domain Experts (KDEs) Team, the Knowledge Base Team and KDEs began brainstorming and working on how we can further improve our customers’ self-service experience in finding the Solutions and Answers they are looking for.    Early 2021, we were excited to present the first set of Interactive Workflows in the Knowledge Base: Upgrade ONTAP software/Service Processor Firmware/Switch configuration Brocade Switch Troubleshooting Workflow Host TS Workflow These interactive workflows provide customers the convenience of finding articles related to one topic within the same location.   With the feedback and learning received, we continued working on interactive workflows for many more troubleshooting and resolution guides, expert recommended topics, and top support-related content.   Here are the three Interactive Workflows recently added to the Knowledge Base: Issues with Volume move This Interactive Workflow helps with solving issues related to moving volumes in ONTAP 9 and covers issues that may arise in any of the three stages: Before you move a volume During the process of moving a volume and After moving a volume 7MTT Process The Interactive Workflow provides information on 7MTT processes: ONTAP releases supported by 7MTT Comparison of CFT and CBT Installing 7MTT Preparing for migration Migrating data and configuration Post-transition tasks How to collect data from an ATTO FibreBridge This applies to the following and describes how to view, collect and send the Event Log, Core File or FC Core of an ATTO FibreBridge: ATTO 6500N FibreBridge ATTO 7500N FibreBridge ATTO 7600N FibreBridge Do check out the Interactive Workflows hub page to view all the workflows added to the Knowledge Base. ... View more

In mid-2020, we redesigned the NetApp Knowledge Base to provide our customers with: Top-Valued and Top-Rated articles — the most used and relevant KB content & Enhanced Navigation and Search Functionalities Post the KB site revamping, some of the top-valued content were text heavy, had multiple links embedded within articles, difficult to navigate and did not align with the NetApp content standard.   The Knowledge Base Team and Knowledge Domain Experts continued working on our mission to empower customers in finding Solutions they need with minimal effort.   We are happy to present to you the Interactive Workflows  in the Knowledge Base.   These interactive workflows provide customers the convenience of finding articles related to one topic or a common theme within the same location. Check out the new interactive workflows available: Upgrade ONTAP software/Service Processor Firmware/Switch configuration Brocade Switch Troubleshooting Workflow Host TS Workflow These interactive workflows improve the findability, readability and usability of value-added articles.   After experimenting with different tools and refining our process several times, we strive to provide the best version of the interactive workflow for our customers' self-service experience. Today, we have a well-defined process for creating these interactive workflows and a list of articles identified to be worked into this content format.   We are working on creating interactive workflows for many more troubleshooting workflows, expert recommended articles, top issues and content, and legacy articles requested to be reinstated to the Knowledge Base by customers. We are also creating resolution paths for customers to find troubleshooting solutions quickly.   We did a usability testing on these workflows and have included some of the valuable feedback received from customers and partners to improve these workflows.   Our goal is to group related NetApp Knowledge – KB articles and documentation – in a user-friendly interactive format and to enable customers to find the information for the topic within the workflow.    We value your feedback! Please let us know your experience with Interactive Workflows in the KB site. ... View more

At NetApp, we believe in the Latin phrase Scientia potentia est – Knowledge is Power.   Hence, NetApp’s Digital Support Team works closely with our Technical Experts and Knowledge Domain Experts to create and improve the Knowledge Base and Support Site for customers' success.   We also share NetApp knowledge and work on bridging the knowledge gaps via our social media accounts – Facebook page and Twitter handle – NetApp Assist.   Here are 10 reasons why you should follow NetApp Assist and what you can expect from us: Technical and support information on NetApp products, services, features and enhancements from our Experts Latest solutions, how-to procedures, workarounds and answers available in the Knowledge Base Top-viewed articles in each domain Learning, instructional and support-related KB TV videos. For more information, see the blog on NetApp KB TV NetApp Blogs Digital Support Blogs Information on Digital Support's services Tech Tips Tech Talks and Webinars Announcements; click here to see our latest announcement So follow NetApp Assist and help us empower you with NetApp Knowledge. ... View more

NetApp Knowledge Base (KB) has demand-driven and value-added Support content on NetApp products and services. With the KB content – solutions, answers, and procedures – created and updated every day by NetApp's Technical Experts and Knowledge Domain Experts, we strive to provide our customers with the best self-service experience.   As Bill Gates rightly said in his TED Talk, “We all need people who will give us feedback. That's how we improve”.   At NetApp, we follow the Collective Ownership model for our Knowledge Base, and strongly believe that the best people to provide feedback to help us improve the KB site are the audience that use our content. That is why we value every KB feedback and use our customers' feedback and experience to continually improve the KB site.   The NetApp Knowledge Base Team works with the Knowledge Domain Experts to review customer feedback, address customers' concerns, and update the KB content.   Here are the feedback mechanisms to rate, comment and provide suggestions for KB content: On the home page of the KB site, you can use the click here link for feedback. This link opens to Help and Feedback. You can also directly click on Help & Feedback, available at the bottom-right corner of all KB pages.   Help & Feedback     Under Help & Feedback, we have the: KB Request Form: If there is a value-added article that is important to you and it is not available in the KB site, use this form to submit a request to add the article. The NetApp Knowledge Base team will review the request, work with the Knowledge Domain Experts, and inform you if the article can be reinstated in the KB site. Provide KB Site Feedback: Use this form to provide feedback on your experience with the KB site. Please let us know if you see any areas of improvement in the KB site. Feedback for KB Articles Use the Feedback section available at the end of an article: To rate an article, To comment on an article, To let us know if an article needs updates/corrections, and If you have any questions on the article content For detailed information on the Help and Feedback channels available on the KB site, see Help and Feedback.   When viewing articles on the NetApp Support Site, you can provide KB feedback by using the Submit Feedback button on the top of the article.   ... View more

The NetApp Knowledge Base is the repository of Solutions, Answers, Procedures, and Information on NetApp Products and Services. To know more about the revamped KB site, see the NetApp Knowledge Base blog.   Here are top-viewed SAN articles that are written, updated, and reviewed by NetApp's Technical Experts and Knowledge Domain Experts from the SAN vertical.   How to determine the NetApp part number for Brocade and NetApp SFPs The article covers the procedure to determine the NetApp part number for Brocade, Finisar, JDSU or Avago small form-factor pluggable (SFP) transceivers from the output of the supportshow, sysconfig –a, or  fcp target stats commands.   Normal range of SFP optical power level The article gives detailed information on the normal range of SFP optical power level.   How to upgrade Brocade switch firmware The article describes the procedure to upgrade firmware on a Brocade switch. This procedure requires an FTP service running on Windows or UNIX workstation. For older versions of Fabric OS, stepped upgrade may be required.   How to obtain Brocade Fabric OS from NetApp NetApp provides access to Fabric OS  firmware for Brocade switches sold through NetApp.  This article explains how to download the firmware.   How POD is enabled on Brocade switches? Brocade switches offer a Ports on Demand (POD) model for licensing and port enabling. However, when adding POD license, POD-disabled ports are not automatically enabled. The article explains how POD is enabled on Brocade switches and gives detailed information on Brocade POD.   To view the customer-exclusive information on the NetApp Knowledge Base, ensure to sign into the KB site.   You can also rate or submit feedback/suggestions on these top-viewed articles.   Subscribe to the Digital Support blog for information on top viewed articles, newly created articles and many more support, technical and learning content on NetApp products.  ... View more

At NetApp, we aim to continually provide the best customer experience with our Products, Services, Support, Documentation, and Knowledge Base.   The NetApp Support Center and Digital Support Team work together to produce quality – written and visual – Knowledge Base content. This content helps customers learn about NetApp products and find the information/solutions they are looking for. For customers that prefer video content, we have NetApp KB TV.   NetApp KB TV is the YouTube channel that hosts technical, learning, and support-related videos, covering a wide range of topics on NetApp Products and Support. KB TV videos are created by NetApp’s Technical Experts, SMEs, and Digital Support Specialists. On NetApp KB TV, you can see videos on: Latest NetApp products How-to procedures for NetApp products, their features, and enhancements  Troubleshooting solutions and workarounds Answers to frequently asked questions Configuration Setup and maintenance Tech Talks Tech Tips Learning and instructional content from NetApp Experts You must check out the webinars called Knowledge and Know How with Support. At these webinars, NetApp’s Support Leaders and Experts share their knowledge as well as troubleshooting tips and tricks to help customers understand and manage their NetApp products.   NetApp KB TV has Playlists for different products and services. To view videos for a specific product, you can simply click on the Products’ Playlist and get the list of videos available. To learn more about NetApp Support, NetApp Support Site, and NetApp Digital Support and Knowledge Programs, please see the respective playlists.   With these technical and support videos, our objective is to be proactive and help customers know their products and solutions. Subscribe to NetApp KB TV to help us provide efficient self-service experience and be successful with NetApp.   ... View more