Data Backup and Recovery

SM Exchange and OM Dataset Creation Error - Access Denied

bstrignano

Hi All,

I'm trying to set up Snap Manager for Exchange 2010 and I'm having a problem running the configuration wizard.

SME v6 and SD v6.2 on Windows 2008R2

The Operations Manager 4.0 server is running on RHEL 5.4.

When I configured Snapdrive I provided the Linux root login and password, but it looks like SME is attempting to authenticate to OM with its windows service account.

How can I give the windows service account login access to OM running on Linux? Do I need to set up LDAP?

Why does it not use the Linux login and password I provided to Snapdrive?

Snapdrive is running under a different service account than Snapmanager, could this be part of the issue?

[17:13:51.128]  Querying SnapManager dataset info...

[17:13:51.143]  Getting dataset information for storage group/database [Mailbox Database 0110901184]...

[17:13:51.159]  Getting dataset information for storage group/database [Public Folder Database 2061905638]...

[17:13:51.159]  Creating SnapManager dataset, connecting to SnapDrive...

[17:13:51.159]  SnapMgr_Exchange_EXCHMBX1 [17:13:51.800]  Creating SnapManager dataset...

[17:13:53.034]  SDDatasetMemberIterStart failed. [17:13:53.034]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataBase.Read access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.034]  Preparing LUN 'G:\', LUN 'E:\', LUN 'H:\', LUN 'F:\', for dataset operation...

[17:13:53.034]  Adding dataset member to dataset [SnapMgr_Exchange_EXCHMBX1]...

[17:13:53.347]  SDDatasetMemberAdd failed.

[17:13:53.347]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataSet.Write access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.347]  Unable to create SnapManager dataset.

[17:13:53.347]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataSet.Write access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

Thanks

Brent

3 REPLIES 3

bstrignano

I got it. Even though LDAP is not set up, I just added DOMAN\Username to the users list in OM and it worked.

bshep8384

Where do you find the users list in OM?

KFU

You can find the users list if you use this command on Windows command line:

 

C:\> dfm user list -l

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