Data Backup and Recovery

Snap Creator Agent 4.1 not starting (Event ID - 7024)

mmodi

The JAVA version installed is 64-bit (matching the x64 agent version) and included in the PATH env variable as well.

Current DotNet version 3.5 has been added as a feature too.

Also, tried installing DotNet 4.0 but no luck with starting the service ?

C:\>java -version

java version "1.7.0_25"

Java(TM) SE Runtime Environment (build 1.7.0_25-b17)

Java HotSpot(TM) 64-Bit Server VM (build 23.25-b01, mixed mode)

3 REPLIES 3

spinks

Hello,

What version of Windows are you running? 

I am not aware of any .NET requirements unless running Windows 2003

Can you try this:

Open a command prompt

change directories to where the Snap Creator Agent is installed - then change to the bin directory within it.

This should be something like:  C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin

run: scWatchdog.bat start

This will start the Snap Creator Agent in the foreground and you should be able to see any error messages that appear.

Thanks,

John

mmodi

Looks like even the watchdog does not have write access to program files folder -

C:\>cd C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin>scWatchdog.bat start

Cannot write Watchdog file to C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\agent.watchdog. Reason: C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\agent.watchdog (Access is denied)

Changed permissions on the C:\Program Files\ folder and the watchdog process starts on CLI but still no luck with GUI

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin>scWatchdog.bat start

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.CommandValidatorImpl INFO  - Snap Creator Agent will restrict

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.ServiceIdentificationManagerImpl INFO  - Could not load creden

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.AuthorizedHostsValidatorImpl INFO  - Agent will allow incoming

13:24:30.733 [main] com.netapp.snapcreator.agent.nextgen.pluginservices.PluginServiceLoaderImpl INFO  - Skipping Service Descrip

\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\antlr-2.7.7.jar, C:\Program Files\NetApp\Sna

0-0.9.2-pre4.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\catalog-impl.jar, C:\Pro

\pluginRepository\commons-logging-1.1.1.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginReposito

work\scAgent4.1.0\services\pluginRepository\derbyclient.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\service

ap_Creator_Framework\scAgent4.1.0\services\pluginRepository\hibernate-commons-annotations-4.0.1.Final.jar, C:\Program Files\NetA

ry\hibernate-core-4.1.5.SP1.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\hibernate

ator_Framework\scAgent4.1.0\services\pluginRepository\hibernate-jpa-2.0-api-1.0.1.Final.jar, C:\Program Files\NetApp\Snap_Creato

.15.0-GA.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\jboss-logging-3.1.0.GA.jar,

rvices\pluginRepository\jboss-transaction-api_1.1_spec-1.0.0.Final.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.

es\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\logback-access-0.9.29.jar, C:\Program Files\NetApp\Snap_

ck-classic-0.9.29.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\logback-core-0.9.29

1.0\services\pluginRepository\mchange-commons-java-0.2.2.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\servic

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springframework.beans-3.1.2.RELEASE.j

0\services\pluginRepository\org.springframework.context-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgen

2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springframework.express

amework\scAgent4.1.0\services\pluginRepository\org.springframework.jdbc-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_

mework.orm-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springfr

\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\slf4j-api-1.7.5.jar], Resources=[C:\Program Files\NetApp\Snap_Cre

13:24:30.764 [main] com.netapp.snapcreator.agent.nextgen.AgentInitializerImpl INFO  - Loaded plugins: [vibe, sybase, domino, moc

]

13:24:32.683 [main] com.netapp.snapcreator.agent.nextgen.RestEndpointHelper INFO  - Started RESTful Agent at: https://localhost:

                                                                                                                              Repository\org.springframework.transaction-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\slf4j-api-1.7.5.jar], Resou

spinks

Are you running the Agent as a limited access user, or as the default which is local service?

If running as a user can you give that user read/write access to the scAgent directory?

Please let us know the results!

Thanks,

John

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public