Data Backup and Recovery

SnapProtect SQL Backup using Instance 2


Can anyone help with an issue i'm having backing up the CommCell SQL database? Setup Instance 2 as per the CVFailover documentaion however


The SQL back job fails @10% with the following error:


Error Code: [62:64] Description: Failure to fetch information from CommServe Database. Source: Servername, Process: VssSwProvider


Do get a VSS error in the event log on the Windows server 2012R2 box:


Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.

. This is often caused by incorrect security settings in either the writer or requestor process.


The job events talk about issues with the snapshot of the Volume:

Failed to delete snapshot of volume [S:\] - id [5151] backup job [7095] client [Servername_Instance2] array [] snap engine [NetApp] by [Application].


Can anyone offer suggestions?








Need some inputs:


Is your SQL database residing on VMDK or on a NetApp RDM LUN?



If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner