Digital Support

NetApp Wins a Silver Stevie® Award in 2024 Stevie Awards for Sales & Customer Service

Laura_C
NetApp
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San Jose, Calif. – April 15, 2024 – NetApp has been presented with a Silver Stevie® Award in the Award for Innovation in Customer Service - Computer Industries category in the 18th annual Stevie Awards for Sales & Customer Service.

 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

 

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

 

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.

 

The winning Silver Stevie® Award entry highlighted the API program. The API program empowers and enables support while a customer is engaged in the product instead of having to go to a separate digital experience such as the support site. Customers can access the digital support applications within the product directly including case creation, entitlements and downloads, and search functionality. As of Oct. 2023, at the time of the award submission, the program saw an initial 377% increase in engagement during the first three months and adoption and in the last six months, another 175% increase as the program grows.

 

This award adds to digital support’s continued award wins and industry recognition including multiple Stevie Awards® and Association of Support Professionals Support Website awards.

 

“The digital support team’s laser-focus on a shift-left strategy clearly shows results with another prestigious award for our API program. I am incredibly proud of the team for their continued drive and successful enablement of positive digital support customer experiences,” said Ryan Mathews, Senior Director, Digital Support Strategy at NetApp.

 

“Driving an award-winning digital support strategy and caring about the customer experience is at the heart of what we do every day. We are delighted our strategy in delivering a compelling digital experience to our customers through our API program has resulted in last year’s Gold Stevie® Award and this year’s Silver Stevie® Award. We are excited to continue to build the program for even more future impact,” said Jyotiram Pasupalak, VP, Customer Support Delivery at NetApp.

 

“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller.  “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

 

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.  Nominations for the 2025 competition will be accepted starting this July.

 

About NetApp
NetApp is the intelligent data infrastructure company, combining unified data storage, integrated data services, and CloudOps solutions to turn a world of disruption into opportunity for every customer. NetApp creates silo-free infrastructure, harnessing observability and AI to enable the industry’s best data management. As the only enterprise-grade storage service natively embedded in the world’s biggest clouds, our data storage delivers seamless flexibility. In addition, our data services create a data advantage through superior cyber resilience, governance, and application agility. Our CloudOps solutions provide continuous optimization of performance and efficiency through observability and AI. No matter the data type, workload, or environment, with NetApp you can transform your data infrastructure to realize your business possibilities. Learn more at www.netapp.com or follow us on XLinkedInFacebook, and Instagram.

 

NETAPP, the NETAPP logo, and the marks listed at www.netapp.com/TM are trademarks of NetApp, Inc. Other company and product names may be trademarks of their respective owners.

 

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.  Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

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