EF/E-Series, SANtricity, and Related Plug-ins

Drive failed on E-series 2700 cause controller go offline

King86

HI community

We have an E-Series 2700 and the issue we are having is the after there is a drive failure the primary controller goes offline but does not get back online automatically, we have to manually change the state to Online after we replace the drives.

So I am wondering:

1. Why does the controller go down? Is this normal behavior?

2. If it is then why doesn't it come back up automatically?

 

Any help or speculation would be helpful, thanks

1 ACCEPTED SOLUTION

NetApp_AU

Hello, 

 

It is not normal behavior for a controller to go offline or reboot after a drive failure or replacement. I recommend collecting a support bundle and the seven segment error code on the back of the offline controller, and then open a case with NetApp Support for further investigation.

Team NetApp

View solution in original post

3 REPLIES 3

King86

Thanks for the input guys. Much appreciated.

MitchBlackburn
In general, a drive failure should not cause a controller failure. You should contact support for this issue so it can be resolved.

NetApp_AU

Hello, 

 

It is not normal behavior for a controller to go offline or reboot after a drive failure or replacement. I recommend collecting a support bundle and the seven segment error code on the back of the offline controller, and then open a case with NetApp Support for further investigation.

Team NetApp

View solution in original post

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