About EF & E-Series, SANtricity, and Related Plug-ins
Join conversations about NetApp EF/E-Series storage systems, SANtricity, and related plug-ins. Ask questions and get feedback from other users about these efficient storage systems optimized for demanding application-driven environments.
About EF & E-Series, SANtricity, and Related Plug-ins
Join conversations about NetApp EF/E-Series storage systems, SANtricity, and related plug-ins. Ask questions and get feedback from other users about these efficient storage systems optimized for demanding application-driven environments.
Hello, I have an E2824 with no support and I need help accessing it. It has 2 controllers. I can ping the IP of both controllers, but only one responds with "Please wait..." I was not able to console into the E2824. The storage is in a VMware environment. I moved all VM's off of the storage. How can I reset the controllers to gain access?
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Hi, we have a site that's now seen two drives already failed . The site has 3 hot spare standby drives but the spares didn't kick in to replace the failed drives. we don't understand why not. Could the community help check and provide some explanation? DRIVES ------------------------------ SUMMARY Number of drives: 24 Current media type(s): Hard Disk Drive (24) Current interface type(s): Serial Attached SCSI (SAS) (24) Drive capabilities: Data Assurance (DA) (24) BASIC: TRAY, SLOT STATUS CAPACITY MEDIA TYPE INTERFACE TYPE CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION CAPABILITIES 0, 1 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 2 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 3 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 4 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 5 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 6 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 7 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 8 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 9 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 10 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 11 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS01 DA 0, 12 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 13 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 14 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 15 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 16 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 17 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS00 DA 0, 18 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 19 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 20 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 21 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 22 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 23 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 24 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA DRIVE CHANNELS (Controller A): TRAY, SLOT PREFERRED CHANNEL REDUNDANT CHANNEL 0, 1 1 2 0, 2 2 1 0, 3 1 2 0, 4 2 1 0, 5 1 2 0, 6 2 1 0, 7 1 2 0, 8 2 1 0, 9 1 2 0, 10 2 1 0, 11 1 2 0, 12 2 1 0, 13 1 2 0, 14 2 1 0, 15 1 2 0, 16 2 1 0, 17 1 2 0, 18 2 1 0, 19 1 2 0, 20 2 1 0, 21 1 2 0, 22 2 1 0, 23 1 2 0, 24 2 1 HOT SPARE COVERAGE: The following volume groups are not protected: None - All volume groups are protected Total hot spare drives: 3 Standby: 3 In use: 0 Standby drive at tray 0, slot 23 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 24 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 22 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 DETAILS Drive at Tray 0, Slot 1 Status: Optimal Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:1e:28:00:00:00:00:00:00:00:00 Associated volume group: ld00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKESHDX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 9 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c3:27:14:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKGA4AX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 10 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:dc:c0:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG55WX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 22 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:8f:08:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG00EX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 23 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:6b:08:00:00:00:00:00:00:00:00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEXM3X Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 24 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:7c:80:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEYT5X Manufacturer: HITACHI Date of manufacture: Not Available DRIVE CHANNELS---------------------------- SUMMARY CHANNEL PORT TYPE CTRL A LINK STATUS CTRL B LINK STATUS 1 Internal Up Up 2 Internal Up Up DETAILS DRIVE CHANNEL 1 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller A Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 3 Drive detected errors: 34 Timeout errors: 0 Total I/O count: 27988 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 13 Timeout errors: 0 Total I/O count: 14825 DRIVE CHANNEL 2 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller B Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 159 Drive detected errors: 24 Timeout errors: 0 Total I/O count: 27620 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 23 Timeout errors: 0 Total I/O count: 14794
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We moved 4 E-series units from one data center to another, with the idea that we would just do a complete wipe of the units and repurpose them. We took the disks out of the units and put them in unlabelled boxes, thinking we would just wipe the systems when we reassembled them. I just assembled one of them, brought it up, and tried to do a simple "clear configuration". But it is not allowing me to do it, because it claims all the disks are "incompatible" because of "failed database adoption". I'm guessing the drives for all the units got mixed up, and they think they should all go to their original units. Anyway, to make a long story short, all I want is to destroy everything and set the unit as if it were coming from the factory. Is there an easy way of doing this? Or, if not an easy way, is there a hard way of doing this? Seems like I can't do anything with these units now... # SMcli clear storageArray configuration; Unable to reset the configuration using the Set Storage Array command at line 1. Error 101 - The operation cannot complete because either there is a problem communicating with any of the drives in the storage array or there are currently no drives connected. show allDrives summary; SUMMARY Number of drives: 60 Current media type(s): Hard Disk Drive (60) Current interface type(s): Serial Attached SCSI (SAS) (60) Drive capabilities: Data Assurance (DA) (60), Full Disk Encryption (FDE) (60) BASIC: TRAY, DRAWER, SLOT STATUS CAPACITY MEDIA TYPE INTERFACE TYPE CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION CAPABILITIES 99, 1, 1 Incompatible 2,794.519 GB Hard Disk Drive SAS 6 Gbps ST33000651SS MS01 DA, FDE ... etc.
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If a "RAID1 volume" exists under a DDP(RAID Level 6), clicking an array operation (Add Capacity, View/Edit Settings) will cause a controller reset. Does anyone know anything about this issue? I encountered this problem while testing on a Lenovo DE6000F (E5700). =========================================================== FIRMWARE INVENTORY Storage Array Report Date: 2/18/25, 9:44:43 AM UTC Storage Array Name: DE6000FAKB Current ThinkSystem SAN OS Software Version: 08.90.00.00.002-LEN Management Software Version: 11.90.54.9014 Controller Firmware Version: 08.90.00.00 Supervisor Software Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Staged ThinkSystem SAN OS Software Version: None Staged NVSRAM Version: None Controllers Location: Shelf 99, Bay A Current Firmware Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Current Supervisor Software Version: 08.90.00.00 Board ID: 5700 Manufacturer sub-model ID: 432 Location: Shelf 99, Bay B Current Firmware Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Current Supervisor Software Version: 08.90.00.00 Board ID: 5700 Manufacturer sub-model ID: 432 ===========================================================
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