Network and Storage Protocols

XCP fileanalytics Installation failure

JaganReddy

XCP Fileanalytics installation is failing with the following: 

 


File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/strategies.py", line 114, in connect
File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/default.py", line 453, in connect
File "/local/build/lib/python2.7/site-packages/pgdb.py", line 1623, in connect
sqlalchemy.exc.InternalError: (pg.InternalError) FATAL: password authentication failed for user "central"

(Background on this error at: http://sqlalche.me/e/2j85) --------------------------------------------------------------------------------
Starting xcp service --------------------------------------------------------------------------------
# Creating xcp service...
Redirecting to /bin/systemctl status xcp.service
# XCP service started successfully

# Failed to start xcp service

1 ACCEPTED SOLUTION
6 REPLIES 6

Paiih

________________________________________________________________________________
Please choose the menu you want to start:
1. Configure client system
2. Reset admin password
3. Reset Postgres database password
4. Rebuild xcp.ini file
5. Delete database and reconfigure client system

0. Quit
--------------------------------------------------------------------------------
Enter digit between [0-5] >> 2
Password must contain at least one numeral, one upper case, one lower case and a special character.
Password length should be minimum 8 and maximum 64 characters

Enter admin password for file analytics:
Retype same password :
# Updating database entries
(pg.InternalError) FATAL: Ident authentication failed for user "central"

(Background on this error at: http://sqlalche.me/e/2j85)
NOTE: Please make sure you are root user. File Analytics installation unsuccessful. Please refer the user guide.

Failed to start xcp.service: Unit not found.
# Error: Failed to start XCP services
# Please refer the troubleshooting section of XCP File Analytics in the user guide.
# If problem persists, contact XCP Customer support.
# To start XCP service manually, use "systemctl start xcp" command

 

root% systemctl start xcp
Failed to start xcp.service: Unit not found.

 

Paiih


(pg.InternalError) FATAL: Ident authentication failed for user "central"

==> key point

need to config postgresql to listen ip address

xcp user guide page.127

JaganReddy

I cant get to the page https://community.netapp.com/t5/Network-Storage-Protocols-Discussions/XCP-fileanalytics-Installation-failure/m-p/160799/highlight/false#M9462.

 

Getting permission denied to the page "You do not have permission to view this page"

NetApp_SR

If you are not running on the latest version I suggest installing it and trying again.  Version 1.6.2 was released recently and has many fixes.

 

NetApp XCP

https://mysupport.netapp.com/site/products/all/details/netapp-xcp/downloads-tab

JaganReddy

I see the same issue with version 1.6.2.

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