Network and Storage Protocols

XCP fileanalytics Installation failure


XCP Fileanalytics installation is failing with the following: 


File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 114, in connect
File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 453, in connect
File "/local/build/lib/python2.7/site-packages/", line 1623, in connect
sqlalchemy.exc.InternalError: (pg.InternalError) FATAL: password authentication failed for user "central"

(Background on this error at: --------------------------------------------------------------------------------
Starting xcp service --------------------------------------------------------------------------------
# Creating xcp service...
Redirecting to /bin/systemctl status xcp.service
# XCP service started successfully

# Failed to start xcp service



Please choose the menu you want to start:
1. Configure client system
2. Reset admin password
3. Reset Postgres database password
4. Rebuild xcp.ini file
5. Delete database and reconfigure client system

0. Quit
Enter digit between [0-5] >> 2
Password must contain at least one numeral, one upper case, one lower case and a special character.
Password length should be minimum 8 and maximum 64 characters

Enter admin password for file analytics:
Retype same password :
# Updating database entries
(pg.InternalError) FATAL: Ident authentication failed for user "central"

(Background on this error at:
NOTE: Please make sure you are root user. File Analytics installation unsuccessful. Please refer the user guide.

Failed to start xcp.service: Unit not found.
# Error: Failed to start XCP services
# Please refer the troubleshooting section of XCP File Analytics in the user guide.
# If problem persists, contact XCP Customer support.
# To start XCP service manually, use "systemctl start xcp" command


root% systemctl start xcp
Failed to start xcp.service: Unit not found.



(pg.InternalError) FATAL: Ident authentication failed for user "central"

==> key point

need to config postgresql to listen ip address

xcp user guide page.127


I cant get to the page


Getting permission denied to the page "You do not have permission to view this page"


If you are not running on the latest version I suggest installing it and trying again.  Version 1.6.2 was released recently and has many fixes.


NetApp XCP


I see the same issue with version 1.6.2.

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