Guys, our 2nd NetApp 270c controller is not booting. Can you please help?
CFE version 1.2.0 based on Broadcom CFE: 1.0.35
Copyright (C) 2000,2001,2002,2003 Broadcom Corporation.
Portions Copyright (C) 2002,2003 Network Appliance Corporation.
CPU type 0x1040102: 650MHz
Total memory: 0x40000000 bytes (1024MB)
Starting AUTOBOOT press any key to abort...
Loading: 0xffffffff80001000/25888 0xffffffff80007520/13053911 Entry at 0xffffffff80001000
Starting program at 0xffffffff80001000
Press CTRL-C for special boot menu
............................................Interconnect based upon M-VIA ERing Support
Copyright (c) 1998-2001 Berkeley Lab
Tue Jul 20 06:36:28 GMT [cf.nm.nicTransitionUp:info]: Interconnect link 0 is UP
Tue Jul 20 06:36:29 GMT [cf.nm.nicReset:warning]: Initiating soft reset on Cluster Interconnect card 0 due to rendezvous jammed
Thu Jan 1 00:00:27 GMT [fci.initialization.failed:error]: Initialization failed on Fibre Channel adapter 0b.
NetApp Release 7.2.2: Sat Mar 24 20:52:58 PDT 2007
Copyright (c) 1992-2007 Network Appliance, Inc.
Starting boot on Wed Dec 31 23:59:58 GMT 1969
Thu Jan 1 00:00:27 GMT [nvram.battery.state:info]: The NVRAM battery is currently ON.
Thu Jan 1 00:00:32 GMT [diskown.isEnabled:info]: software ownership has been enabled for this system
WARNING: NVLOG: nvlog magic was initially found ZEROed (by CFE ?) !!
WARNING: nvlog_test: Unexpected nvlog contents. Will discard contents of nvlog, USER DATA MAY BE LOST
Thu Jan 1 00:00:33 GMT [fmmbx_instanceWorke:info]: no mailbox instance on local side
Thu Jan 1 00:00:33 GMT [cf.noDiskownShelfCount:info]: Disk shelf count functionality is not supported on software based disk ownership configurations.
Thu Jan 1 00:00:36 GMT [coredump.spare.none:info]: No sparecore disk was found.
WARNING: 0 disks found!
Storage Adapters found:
1 Fibre Channel Storage Adapters found!
0 SAS Adapters found!
0 Parallel SCSI Storage Adapters found!
1 ATA Adapters found!
Target Adapters found:
1 Fibre Channel Target Adapters found!
2 iSCSI Target Adapters found!
1 Unknown Target Adapters found!
WARNING: there do not appear to be any disks attached to the system.
Check that disks have been assigned ownership to this
system (ID 84178826) using the 'disk show' and 'disk assign'
commands from maintenace mode.
No root volume found.
Rebooting... (ctrl-c to bre#
Solved! See The Solution
Thanks for help! Quick question, why shouldnt the setting be at 2 Gbps... Also, yes, there is a shelf attached.
I am instructing the guys via remote support... How is the terminator setting set?
0b is disk adapter on FAS270. If its initialization failed, it usually means open loop. Depending on which ESH module is installed your shelf may need termination too. It has to be set to 1Gb/s as well.
So far it is hardware problem which in almost all cases I have seen was caused by incorrect loop termination setting.
Thanks! Ill have the tech snap a picture of the settings.
Have a look at this thread: http://communities.netapp.com/message/53762#53762
Also, I am very suspicious that the above thread has a correct answer.
Thanks for your time aborzenkov!
Filer is serving production luns via controller A.. So yes, all disks are assigned to controller A.
controller B is stuck in this infinite boot loop i posted above... I hope that will explain what you were asking.
The FAS270c was the first system to use disk ownership. If your "B" controller doesn't see any disks it's probably because none are assigned. You will need to assign at least 2 disks (it'll probably complain about spares if you don't assign 3) to get a raid4 root aggregate and volume up. 'disk show' is your friend here.... at least to see if you have disks assigned.
I have unassigned 7 disks from ControllerA, and can verify that they are listed as unassigned,however, when booting controller B, it is not able to see any unassigned disks.
Should I have the guys tripple check the termination settings? There is a shelf attached as well, which is perfectly visible by controllerA...
Thanks for all your help!!!
Certainly, controller A:
(from booted ontap 7.2.2)
controllerB from maintenance:
*> disk show -v
Local System ID: 84178826
disk show: No disks attached to system.
Why do you ask questions if you do not listen to answers ...
You have hardware problem. Disk controller initialization fails. Before you can start with disk assignment you need to resolve this.
It could be open loop. It could be as simple as failure on controller B. It could be failure on connecting cable or ESH module in shelf.
Disconnect everything from controller B. Set it correctly (read hardware documentation on NOW). Check whether it sees any disk. If yes - troubleshoot issue between controller and shelf. If no - controller is broken.
My fault, catching up to all the possibilities. You're absolutely right, the problems must be scsi termination related. I will get the guys onsite to take a look.
What if there is no termination switch on the controller?
I've found the image of the back of the 270c controllers, they both definitely have a termination switch. Thanks a ton for all your help! Will get the guys to take a look.
NetApp Wins One Silver and One Bronze Stevie® Award in 2022 Stevie Awards for Sales and Customer Service