ONTAP Discussions

270c controller not booting, "No root volume found".

CLUSTERMAGNET
11,806 Views

Guys, our 2nd NetApp 270c controller is not booting.  Can you please help?

Thanks

CFE version 1.2.0 based on Broadcom CFE: 1.0.35

Copyright (C) 2000,2001,2002,2003 Broadcom Corporation.

Portions Copyright (C) 2002,2003 Network Appliance Corporation.

CPU type 0x1040102: 650MHz

Total memory: 0x40000000 bytes (1024MB)

Starting AUTOBOOT press any key to abort...

Loading: 0xffffffff80001000/25888 0xffffffff80007520/13053911 Entry at 0xffffffff80001000

Starting program at 0xffffffff80001000

Press CTRL-C for special boot menu

............................................Interconnect based upon M-VIA ERing Support

    Copyright (c) 1998-2001 Berkeley Lab

    http://www.nersc.gov/research/FTG/via

Tue Jul 20 06:36:28 GMT [cf.nm.nicTransitionUp:info]: Interconnect link 0 is UP

Tue Jul 20 06:36:29 GMT [cf.nm.nicReset:warning]: Initiating soft reset on Cluster Interconnect card 0 due to rendezvous jammed

Thu Jan  1 00:00:27 GMT [fci.initialization.failed:error]: Initialization failed on Fibre Channel adapter 0b.

NetApp Release 7.2.2: Sat Mar 24 20:52:58 PDT 2007

Copyright (c) 1992-2007 Network Appliance, Inc.

Starting boot on Wed Dec 31 23:59:58 GMT 1969

Thu Jan  1 00:00:27 GMT [nvram.battery.state:info]: The NVRAM battery is currently ON.

Thu Jan  1 00:00:32 GMT [diskown.isEnabled:info]: software ownership has been enabled for this system

WARNING: NVLOG: nvlog magic was initially found ZEROed (by CFE ?) !!

WARNING: nvlog_test: Unexpected nvlog contents.  Will discard contents of nvlog, USER DATA MAY BE LOST

Thu Jan  1 00:00:33 GMT [fmmbx_instanceWorke:info]: no mailbox instance on local side

Thu Jan  1 00:00:33 GMT [cf.noDiskownShelfCount:info]: Disk shelf count functionality is not supported on software based disk ownership configurations.

Thu Jan  1 00:00:36 GMT [coredump.spare.none:info]: No sparecore disk was found.

WARNING: 0 disks found!

Storage Adapters found:

1 Fibre Channel Storage Adapters found!

0 SAS Adapters found!

0 Parallel SCSI Storage Adapters found!

1 ATA Adapters found!

Target Adapters found:

1 Fibre Channel Target Adapters found!

2 iSCSI Target Adapters found!

1 Unknown Target Adapters found!

WARNING: there do not appear to be any disks attached to the system.

Check that disks have been assigned ownership to this

system (ID 84178826) using the 'disk show' and 'disk assign'

commands from maintenace mode.

No root volume found.

Rebooting... (ctrl-c to bre#

1 ACCEPTED SOLUTION

bsti
8,188 Views

Can you show us the output from a disk show -v?  I believe you can run this from the maintenance mode menu.

View solution in original post

18 REPLIES 18

aborzenkov
11,754 Views

I would check speed setting on shelf (should be 1Gb/s) and terminator setting on FAS270 head (should be on if no external shelf is connected).

CLUSTERMAGNET
11,754 Views

Thanks for help!  Quick question, why shouldnt the setting be at 2 Gbps...  Also, yes, there is a shelf attached. 

I am instructing the guys via remote support...  How is the terminator setting set?

Thanks!!

CLUSTERMAGNET
11,754 Views

The setting is 1 Gb, and there is no need for terminator setting since the shelf is attached.

Any other clues?

Thanks!

aborzenkov
11,754 Views

0b is disk adapter on FAS270. If its initialization failed, it usually means open loop. Depending on which ESH module is installed your shelf may need termination too. It has to be set to 1Gb/s as well.

So far it is hardware problem which in almost all cases I have seen was caused by incorrect loop termination setting.

CLUSTERMAGNET
11,754 Views

Thanks!  Ill have the tech snap a picture of the settings.

Have a look at this thread:  http://communities.netapp.com/message/53762#53762

Also, I am very suspicious that the above thread has a correct answer.

aborzenkov
11,754 Views

Boot into maintenance mode and check whether filer sees any disk at all.

CLUSTERMAGNET
11,754 Views

Thanks for your time aborzenkov!

Filer is serving production luns via controller A.. So yes, all disks are assigned to controller A.

controller B is stuck in this infinite boot loop i posted above...  I hope that will explain what you were asking.

shaunjurr
8,159 Views

Hi,

The FAS270c was the first system to use disk ownership.  If your "B" controller doesn't see any disks it's probably because none are assigned.  You will need to assign at least 2 disks (it'll probably complain about spares if you don't assign 3) to get a raid4 root aggregate and volume up.  'disk show' is your friend here.... at least to see if you have disks assigned.

Good luck.

CLUSTERMAGNET
11,754 Views

Oh, sorry, you mean Ctrl+C and choose option 5 on controller B?

aborzenkov
11,754 Views

Yes.

CLUSTERMAGNET
8,159 Views

I have unassigned 7 disks from ControllerA, and can verify that they are listed as unassigned,however, when booting controller B, it is not able to see any unassigned disks.

Should I have the guys tripple check the termination settings?  There is a shelf attached as well, which is perfectly visible by controllerA...

Thanks for all your help!!!

PUNKGENIUS
5,677 Views

how do you check the speed setting on the shelf?

CLUSTERMAGNET
5,677 Views

Have a look on the back of the unit.

bsti
8,189 Views

Can you show us the output from a disk show -v?  I believe you can run this from the maintenance mode menu.

CLUSTERMAGNET
8,160 Views

Certainly, controller A:

(from booted ontap 7.2.2)

fas270> disk show -v
  DISK       OWNER                  POOL   SERIAL NUMBER  
------------ -------------          -----  -------------  
0b.27        fas270    (84179494)   Pool0  3KS65WYF00009732Q7GG
0b.18        Not Owned              NONE   3HY8HGV5000074528JUE
0b.44        Not Owned              NONE   ZAJVV63G           
0b.41        fas270    (84179494)   Pool0  ZAJVV1WG           
0b.43        fas270    (84179494)   Pool0  ZAJEVYNG           
0b.42        fas270    (84179494)   Pool0  ZAJVV98G           
0b.35        fas270    (84179494)   Pool0  ZAJW112F           
0b.36        fas270    (84179494)   Pool0  ZAJKDNZG           
0b.33        fas270    (84179494)   Pool0  ZAJX399F           
0b.32        fas270    (84179494)   Pool0  ZAJWPZ9F           
0b.45        Not Owned              NONE   ZAJVV26G           
0b.40        fas270    (84179494)   Pool0  ZAJETTNG           
0b.38        fas270    (84179494)   Pool0  ZAJKDJ6G           
0b.22        fas270    (84179494)   Pool0  3HY9ATW0000075163TBE
0b.21        fas270    (84179494)   Pool0  3HY8GWPP00007451Z8GV
0b.28        Not Owned              NONE   3HY8HLWM00007453RGJ3
0b.19        Not Owned              NONE   3HY8HM6V000074528H5N
0b.24        fas270    (84179494)   Pool0  3HY8HFMV000074527D4E
0b.23        fas270    (84179494)   Pool0  3HY8HELC000074527CVE
0b.26        fas270    (84179494)   Pool0  3HY8HFRP000074527CPE
0b.25        fas270    (84179494)   Pool0  3HY8HM5D00007451KKDY
0b.29        Not Owned              NONE   3KS5RFK000009717X0V0
0b.20        Not Owned              NONE   3HY8HE29000074525ZRD
0b.39        fas270    (84179494)   Pool0  ZAJPDSXF           
0b.34        fas270    (84179494)   Pool0  ZAJX4WUF           
0b.17        Not Owned              NONE   3KS5QZB400009717WFXH
0b.37        fas270    (84179494)   Pool0  ZAKAJ7PF           
0b.16        Not Owned              NONE   3HY8HK55000074528HC9

controllerB from maintenance:

*> disk show -v

Local System ID: 84178826

disk show: No disks attached to system.

*>

aborzenkov
8,160 Views

Why do you ask questions if you do not listen to answers ...

You have hardware problem. Disk controller initialization fails. Before you can start with disk assignment you need to resolve this.

It could be open loop. It could be as simple as failure on controller B. It could be failure on connecting cable or ESH module in shelf.

Disconnect everything from controller B. Set it correctly (read hardware documentation on NOW). Check whether it sees any disk. If yes - troubleshoot issue between controller and shelf. If no - controller is broken.

CLUSTERMAGNET
8,160 Views

My fault, catching up to all the possibilities.  You're absolutely right, the problems must be scsi termination related.  I will get the guys onsite to take a look.

What if there is no termination switch on the controller?

Thanks!

CLUSTERMAGNET
5,678 Views

I've found the image of the back of the 270c controllers, they both definitely have a termination switch.  Thanks a ton for all your help!  Will get the guys to take a look.

Public